Lancesoft Australia Hiring for Social Media Coordinator at New South Wales, Australia Full Time

Job Title: Associate Program Manager Role – L3

Duration: Contract role

Remote-WFH, in Australia.

Shift timings – Mon, Tues, Wed, Sat, Sun 5PM-1AM CST

Minimum of 2 years of prior work experience, preferably in social media community management or related field

Preferred Qualifications / Experience

· 4+ years of social media community management for a large brand with diverse issues

· Project management: you have proven experience of managing multiple projects end-to-end in a fast-paced environment, with the ability to work to tight timescales

· Ability to thrive in an ambiguous and flexible work environment

· Bachelor’s degree, preferably in Communications, Social Media or Public Relations

· Social Listening and Software Proficiency in Sprinklr & Brandwatch

· Understand intuitively what has the propensity to go viral and create brand crises

· Proficient stakeholder management skills

· Influencer management experience

· Previous experience managing Brands and Crisis in Social Media

· Customer care operations experience

· Strong communicator (both verbal and written); creative copy writing skills

· Customer focus, empathy and business acumen to understand the customers’ needs and generate engaging conversations in Social Media

· Problem solver – Desire to address complex problems without hesitation

· Independent and proactive, self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment, while maintaining a positive, proactive and energetic approach to work

· Highly organized and able to multi-task, whilst maintaining clear and proactive flow of communication

· Clear Understanding of Engagement elements across the most popular social networks (Facebook, Twitter, Linkedin, Instagram, TikTok, Reddit, Youtube)

· Ability to de-escalate, shift and approach negative engagements to turn them into positive outcomes for our users