Lake Zurich, Illinois company Hiring for Sr Customer Service Manager at Lake Zurich, IL Full Time

Exciting new opportunity is available at an innovative manufacturer of beverage equipment located in Lake Zurich, Illinois!

We have an immediate opening for a Senior Customer Service Manager.

Responsible for development, continuous improvement and delivery of customer service in a B2B environment including new hires, in addition:

• Voice of the customer throughout the organization.
• Work effectively with all peers, Marketing, Production, Tech Support, and Finance.
• Identify and develops processes and performance improvements for both the staff and the customer to develop a team who can successfully interact within the organization and with the customer.
• Establish performance metrics within the department to constantly improve performance.
• Analyze raw date into usable s based on the needs of the departments within the company.
• Review and educate on risk factors of our product lines to insure that equipment sold is done correctly to insure safe use by end users and avoid potential risk situations.
• One stop calling – solve the issue in one email, one call.
• Intimate knowledge of core products to educate staff and customers.
• Responsible for providing to the customer full regulatory compliance and legal requirements for exporting product into Canada.
• Issue, oversee the RMA process to insure that return requirements are enforced 100%, and issue the corresponding credit memos for returned product when process is completed.
• Process internal orders for return of production product to vendors, orders for salesperson demos, process demos for actual sales to customers.
• Process orders for show shipments, and corresponding RA for return to plant.
• Have intimate knowledge of transportation rules and regulations as well as understanding the processes of small package shipments, returns, and damage claims.
• Prepare and submit project quotes for customers.
• Perform inside sales.
• Prepare invoicing.
• Update pricing, as well as calculate and key all price changes.
• Provide internal information regarding processes used in Great Plains system software.
• Share educational opportunities with staff for job and performance productivity and encourage staff to participate.
• Guide customers through company website as well as provide benefits and features of our equipment.

Skills and Specifications:

• Experience with GP (Great Plains software)
• Good communication, time management and organizational skill sets
• Strong PC skills
• Excellent analytical thinker
• Problem solving/analysis

Qualifications:

• Minimum 5 years of experience in a similar role
• Knowledge of food-service equipment and appliances
• Must have strong business acumen
• Must work in a TEAM environment

Benefits:

• Competitive pay
• Group medical, dental, vision insurance
• Life insurance
• Short term disability insurance
• 401k plan
• Paid vacation/sick time
• Modern, clean work environment
• Work-Life balance focused company
• Chicagoland / Southern Wisconsin applicants only.
• Please submit your resume for review.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• Customer Service Manager: 5 years (Required)

Work Location:

• One location

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Work Location: In person