L3Harris Technologies Hiring for Training Coordinator, Customer Service at Burlington, ON Full Time

L3HARRIS WESCAM Division

Waterdown, Ontario

About L3HARRIS WESCAM

As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.

About the Role

The Customer Service Group is looking for a new member to provide user support for our Infor LN ERP system and the sessions used to manage the service business. The ideal candidate will be responsible for troubleshooting user support issues and implementing new enhancements to processes and software extensions. As part of this role, you will become a subject matter expert of the Infor LN Service Modules and management of defect tracking for support requests. This role will allow you to continue to develop your career as a Business Analyst, which can lead to future skills in requirements definition and data management.

Primary Responsibilities

Maintain training records (e.g. trainee lists, schedules, attendance sheets, courseware)

Manage training course skyline

Organize department training documents into updated electronics records management systems

Address training inquiries for employees’ and clients’ via email, phone or in-person

Create and update departmental practices in support of the WESCAM Quality Management System

Ensure training assets and related documentation have been properly aligned with scheduled training activities

Verify training location and related documentation is booked and properly set up for local and remote training activities.

Prepare and disseminate material (e.g. instructional notes, feedback forms, courseware)

Act as a point-of-contact for various departments, vendors, trainers, and participants

Resolve course related issues as they arise both before the course and during the conduct

Submit quarterly reports on training activities and results of conduct

Ensure training department, various departments, and vendors follow established WESCAM quality processes

Fill customer orders for the MX-Series eLearning courses, including burning of DVD’s, applying software licenses and tracking of activations

Administer collateral items for Customer Training

Printing of training certificates

Schedule and prepare agenda for department meetings

Packaging of course DVDs for instructors and customers

Coordinate shipping of training materials

Handle document submittals / releases via Team Center

Handle Technical Manual print orders

Maintain Export Control status log and assure appropriate permit applications are requested

Required Capabilities

Proficient working with Microsoft Office: Excel, Word, PowerPoint

Excellent interpersonal skills with an ability to handle multiple tasks and effectively balance priorities

Ability to work independently with minimal supervision

Strong organizational / time management skills

Strong attention to detail

Strong communication skills

Desired Education and Experiences

Minimum 2 years’ experience in a training support role or coordinator role

Post-secondary education (or equivalent) in Business Administration, Human Resources or relevant work experience

Familiar with travel-related, export, and shipment related logistics is an asset.

Strong customer service skills, and served as part of a motivated and diverse team

About L3Harris Technologies

In July 2019 – L3 Technologies and Harris Corp merged to become L3Harris Technologies, becoming an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains.

Our customers perform on the world’s most challenging front lines. They trust us to keep them prepared for what’s next. We combine speed, innovation and flawless execution to give people confidence and security in the world ahead.

As we relentlessly pursue new ideas, we know that everything we bring to market must deliver, without fail, every time. The urgency of our quest is matched by our commitment to the people we serve. In a world of ever accelerating change, threat environments move fast. We move forward faster, delivering industry-leading value.

Organized into four segments – Integrated Mission Systems, Communications Systems, Space & Airborne Systems and Aviation Systems – L3Harris Technologies employs over 50,000 people worldwide in over 130 countries with annual revenues approximately $17 billion.

To learn more, visit https://www.l3harris.com/capabilities

Our work environment is both challenging and dynamic – our physical environment is state of the art. Here’s what you can expect by joining L3Harris WESCAM:

Brand new, custom-built 330,000 sq ft Engineering and Production facility atop the Waterdown escarpment in Hamilton

Click HERE for directions to our new facility

Close to hiking paths along the Bruce trail

Every other Friday off (paid – with our rare 9/80 work schedule)

18000 sq ft subsidized Café including 12 mini- Café areas throughout the complex

Free 10,000 sq ft on-site gym

Free wellness programs

Free fruit, bagels and coffee

Remote /hybrid work options, hoteling stations providing flexibility and multiple work options

Wellness rooms – first aid, prayer, mother’s room and quiet zones

Work / Life balance

Real opportunities for growth and development

A diverse and inclusive working culture

Everyone’s role at L3HARRIS WESCAM contributes to protecting people’s lives

Googlemaps that will show you your commute to our new site: https://bit.ly/2W9W06W)

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