KRS Jet Center Hiring for Customer Service Representative at Longview, TX Full Time

About us

KRS Jet Center is a small business in Longview, TX. Our goal is to hire a professional customer service representative to be a welcoming face to our FBO. They must be self-driven and pay attention to detail.

Our work environment includes:

• Modern office setting
• On-the-job training

Job Title: Customer Service Representative

Duties:
– Respond to customer inquiries via phone, email, and chat in a timely and professional manner
– Provide accurate information about products, services, and company policies
– Assist customers with placing orders, tracking shipments, and resolving any issues or complaints
– Maintain customer records and update information as needed
– Collaborate with other departments to ensure customer satisfaction
– Follow up with customers to ensure their needs are met and provide additional support as necessary

Qualifications:
– High school diploma or equivalent required; associate’s degree preferred
– Previous customer service experience is a plus
– Excellent communication skills, both verbal and written
– Strong problem-solving and decision-making abilities
– Ability to multitask and prioritize tasks in a fast-paced environment
– Proficient in using computer systems and software applications
– Attention to detail and accuracy in data entry

We offer competitive pay, benefits package, and opportunities for career growth within our organization. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.

To apply, please submit your resume and cover letter detailing your relevant experience and why you are interested in this position.

Job Types: Full-time, Part-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: In person