Kroger Hiring for Customer Service Assistant Manager ($ – $) at Bellevue, WA Full Time

Position Type:Employee

FLSA Status:Non-exempt

Minimum Pay Range:[[req_MinPayRange]]

Maximum Pay Range:[[req_MaxPayRange]]

Position Summary

Provide customer service, assist in the management of the department and checkstands, maximize all financial opportunities, and assume the management responsibilities in the absence of the manager. Role model and demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Fred Meyer also requires that all associates perform all tasks in a safe manner consistent with corporate policies and state and federal laws.

Essential Job Functions

• Model “Customer 1st” behavior; deliver and encourage other associates to deliver excellent customer service
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unload purchases
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required (must be 19 years of age in Alaska to sell tobacco products)
• Write the 15-minute chart and schedule, as directed by the manager
• Audit and maintain Playland operational standards
• Promote and follow Company initiatives
• Respond to verbal customer comments/complaints/requests
• Audit, correct, and file daily/weekly time and attendance
• Complete customer incident and associate incident/accident forms
• All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

• High school diploma or general education degree (GED) plus a minimum of six months Fred Meyer Customer Service Relief Assistant Manager experience plus six months cashier experience and two-three years related retail experience; or combination of relevant education and experience.
• Minimum 18 years of age/19 years in Idaho/19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis
• Ability to travel independently on an occasional basis
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Ability to work within set time frames/fixed deadlines
• Valid driver’s license
• CPR/first aid certification

Desired Previous Job Experience:

• Knowledge of Fred Meyer policies, procedures, and organizational structure

The final rate of pay is determined at store level based on prior equivalent work experience.

To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.

Below is a list of some of the benefits we offer our associates.

Health & Well-being Benefits

• Health care benefits
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through our Employee Assistance Program

Financial Benefits

• Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
• Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
• Associate discounts

Growth And Development Benefits

• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career

We want the best for associates and our customers, and together, we strive to create a welcoming and engaging environment where you’ll love to work. If you are interested in becoming a valued member of our team, apply now. We look forward to getting to know you!

Education Level: High School Diploma/ GED Required

Required Certifications/Licenses: Driver’s License

Position Type: Full-Time

Shift(s): [[mfield4]]

Regions: West

States: Washington