KPMG Hiring for HR Contact Team Adviser at Watford Full Time

Location: Watford

Capability: KPMG Business Services

Experience Level: Junior Professional

Type: Full Time or Part Time

Service Line: People – HR

Contract type: Fixed term contract

Job description

HR Contact Team Advisor

E1

People Operations

Reporting to Team Leader

Watford (with hybrid working options)

Function Information

The People Function plays a pivotal role in supporting the overall business strategy. In order to do this we are continually reviewing the way we recruit, develop and reward the people that work for KPMG to make sure that we attract and retain the very best and most diverse talent in the market place and enable them to achieve extraordinary things for our clients. At the heart of our people strategy lies a simple but powerful statement – “our people are extraordinary”

Department Information

The People Operations teams provide administrative and advisory support to our UK Business and through our ‘service pledge’ underpin our overall People Strategy and Vision. The operation consists of a HR Shared Services team, a HR Technology team and a HR Transformation team. Customer centric, we are consistently looking for ways to exceed expectations of our people across the business with the service we deliver

Context of role

As a HR Assistant you will be required to work as part of a team in the People Operations Excellence Hub.

The People Operations Excellence Hub is made of several teams including:

Client Screening

Security Clearance

Right to Work

Experienced Hire Onboarding

Student Onboarding

HR Contact

Employee Lifecycle

Interview Arranging

These teams are responsible for the whole employee lifecycle including: arranging interviews, screening, immigration, onboarding and all contractual changes.

The role will entail liaising across the business with key stakeholders and external clients where required. You will be perceived as proactive, credible and accountable.

You will have responsibility for managing your own cases, providing advice on KPMG policies and procedures, as well as data entry and administrative tasks.

As a member of KPMG, you are expected to demonstrate the Firm’s values at all times.

Role and Responsibilities

The role has the following key responsibilities:
Provide excellent front line customer service to our KPMG colleagues being the first point of resolution for queries and providing information either by telephone, online chat or through email responses

You will be expected to be accountable and proactive, ensuring all queries and tasks are resolved accurately and within Service Level Agreement (SLA), escalating where appropriate to the Team Leader

Ensuring all records, systems and documentation are accurately updated and compliant with KPMG requirements

Demonstrate strong customer service skills understanding the needs of our clients and our role within People Operations

Work as part of a team and the business to ensure a smooth and seamless service is given to colleagues

Proactively develop strong and enduring relationships with key stakeholders, including business contacts, Centres of Excellence and external parties

Take a commercial, considered stance to risk assessment linking in with the relevant teams and escalating issues as appropriate to the Team Leader before escalation to the relevant Centre of Excellence

Experience, Qualification and Skills

The successful candidate is likely to have/be able to demonstrate:

Proven experience working in a HR shared services and/or customer services environment;

An ability to build relationships and communicate with people at all levels;

High levels of resilience, with experience of working in a highly pressurised client centric environment;

Excellent attention to detail;

Excellent communicator – written and verbal;

The ability to influence and confidently negotiate at all levels;

Good organisational, literacy and numeracy skills;

The ability to prioritise workload in a high pressure, autonomous environment; and

Good proficiency with IT Office, including: Microsoft Excel, PowerPoint, Word, etc. as well as SAP HR, Success Factors or equivalent HR system.

Why KPMG Business Services at KPMG?

Every day our firm performs better because of how we work together, as one team, each the best at what we do. The difference we make shines through to our people and our clients. We’re KPMG Business Services (KBS). We’re a cross-functional team, bringing together experts across a wide range of critical activities which help to grow, run and protect our business. From HR and Learning, Finance, Procurement, Facilities and Operations, through to Risk and Legal, Corporate Affairs, and Market Development, our approach is focused on driving the improved performance of the firm. We work shoulder to shoulder with our client-facing teams and we focus on delivering our services in ways which help to drive efficiency, improve quality and enhance our firm’s brand and reputation.

Read about KPMG Business Services