KPMG Hiring for Assistant Manager – HR Advisory Team – 12 month FTC at Watford Full Time

Reporting to the HRAT Manager with a matrix feed into the Head of Human Resources for their Capability area. Providing a value-add Advisory service, leadership to their Capability area and operating as a role model across HRAT

The Role

• Operating as a Capability AM Lead whilst at all times thinking of best practice sharing and one team 9Advisory)
• Performance Management of a number of D and /or E grade direct reports. Responsible for the management, development and effectiveness of their team and for highlighting blockers to delivery
• Responsible for managing the health and wellbeing of the team and the Capability Advisory team’s performance including management of SLAs and effective performance and impactful delivery
• Escalation and problem management across their Capability, ensuring cases outside of Capability are managed in a timely manner. Informing peers of the status and or any concerns
• Delivering against all elements of the Service Catalogue (including Casework and Cyclical People processes)
• Capability aligned, partnering with Internal Clients (PM’s and PL’s) Business Partners, COE’s Directors, OEJ’s and Partners and other key stakeholders to offer a professional Advisory level of support and upskill across their Capability area as and when required
• Operating as a SME Lead for a particular activity where a deep level of understanding is required, working with fellow AM’s to share best practice
• Partnering with colleagues in People Operations, Wellbeing, Reward and Finance where applicable to deliver end to end service excellence
• Attending PL/PM meetings with BPs and independently collaborating where it makes sense to represent the People Function and deliver in a timely manner building a depth of relationship with the Internal Clients on a regular and ad hoc basis
• Establishing People Advisory Services as an Advisory team whilst support workflow and administration where appropriate
• Working closely with external partners where applicable such as Mercer and Aviva to support sickness management and ensuring Health Champions and their team manage sickness and its associated risks (i.e. Mental Health)
• Supporting and leading with the wellbeing of colleagues with specific focus at this time on Covid and Wellbeing
• Conducting Interviews with an additional colleague to fill vacancies as and when required using competency-based interviewing and providing information to support contract extensions
• Proactively upskilling our Internal Clients around the impact of their activities on case volumes including their role in RPP management and sickness absence notification
• Using the provision of Case MI to assist in decision making and providing deeper insight by looking at patterns and learnings based on data across time
• Ensuring that Cases are appropriately coded on Service Now and in the case of Mental Health Cases, early contact takes place, the case is logged onto the tracker to ensure that action is taken to facilitate rehabilitation in a timely manner
• Supporting the delivery of all Calendar related activities for their Capability including Interims & Year End (calibration meetings and activities), Promotions, Work Contracts, E-D’s, S&B, PQA activity(where applicable) and leading on one area as a SME – delivering for their Capability and acting as a point of consolidation for HRAT
• AD HOC data management requests and sorting into presentation/ displayable format where amends have been made by the business or broader People function
• Supporting the delivery of small-scale Projects per capability (aligned to the Service Catalogue) including the provision of documentation up to and including support with consultation where applicable
• Identifying opportunities for consistency and PI and working with PI working groups to deliver insight into the status quo and then subsequently embedding the new ways of working
• Data manipulation and processing as agreed utilising Jira and SNOW as appropriate– (Year End, E-D, S&B)
• Educating the Firm (those with access) on the use of Jira for personal reporting
• Ensuring revisions and updates to the Monthly report provided to Steerco on RPP data with associated commentary and that this report is refreshed and accurate post Year End and Interim. Working with Colleagues in People data to achieve this
• Supporting ERIT in Hearings where needed
• Ad hoc Project Management Support in the absence of resource with a think local but “One Team” ethos
• Lead for the management and coordination of Death In Service ensuring sensitivity balanced with the collection of Company assets
• Supporting broader People Ops activities where the need dictates

The Person

Personal Attributes:

• Role Model and Leader to those in their Capability and broader team that champions a one way of doing things and is there to guide their teams and work collaboratively with fellow AM Leaders in HRAT
• Happy to challenge where behaviour or work quality is sub-standard for a high performing Advisory function and to challenge historical behaviours of “where else can it go”
• Bringing an external viewpoint to assist with PI
• Technical expert in HR – CIPD qualified
• Ability to manage relationships and key Stakeholders at all levels with confidence, ease and professionalism
• Partnering ethos with Business Partners
• Lives our values and encourages others to do the same
• High excel skills when processing data, ability to comfortably generate material at a high standard
• Ability to multitask managing volumes and in turn protecting personal wellbeing and managing stress
• Detail orientated; delivery focused. Focused on getting it right first time every time