Kozi Italian Hiring for Live Chat Agent at Sumter, SC Full Time

Customer Support Representative

Duties:

– Respond to customer inquiries via phone, email, and chat in a timely and professional manner
– Provide accurate information and assistance to customers regarding product features, pricing, and availability
– Resolve customer complaints and issues by investigating the root cause and taking appropriate action
– Collaborate with other departments to ensure prompt resolution of customer concerns
– Maintain customer records and update information as needed
– Identify opportunities for process improvement and suggest solutions to enhance the customer experience
– Follow company policies and procedures to ensure consistent service delivery

Requirements:

– High school diploma or equivalent
– Proven experience in a customer service role
– Excellent communication skills, both verbal and written
– Strong problem-solving abilities with a focus on finding solutions
– Ability to work well under pressure and handle challenging situations with empathy
– Proficient in using computer systems and software applications
– Ability to multitask and prioritize tasks effectively
– Flexibility to work various shifts, including evenings, weekends, and holidays

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

If you are passionate about providing exceptional customer service and enjoy helping others, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

Job Type: Full-time

Pay: $17.00 – $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person