Knox Pet Clinic Hiring for Customer Service Representative at Galesburg, IL Full Time

The Customer Service Representative (a.k.a Receptionist) is responsible for answering the phone, differentiating between routine and emergency cases, scheduling appointments, greeting clients, admitting and checking-out patients, processing payments, managing financial information, and communicating information between clients and staff.

A Customer Service Representative:

• Enjoys working with people and diverse clients.
• Is caring, friendly, and efficient.
• Creates a warm and welcoming impression.
• Remains professional and courteous while handling multiple tasks with many interruptions.
• Firmly believes in the quality of care provided and communicates this sense of assurance to clients.
• Understands our services and recommendations and clearly communicates them to clients.
• Empathizes with clients.
• Remains compassionate and well-mannered if a client becomes emotional or discourteous.
• Remains calm and collected in the face of emergency situations.

Ultimately, it is our Customer Service Representatives that create the first and last impression on our clients, and we expect each of them to make the best first impression possible.

The importance of this role cannot be over-emphasized.

Requirements:

• Education equivalent to the completion of the 12th grade
• Knowledge of general office practices and procedures, Customer Service Representative (Receptionist) duties, telephone techniques, and general computer skills
• Ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment
• Ability to complete assigned tasks in the time allotted without direct supervision
• Ability to show empathy toward clients and treat animals with respect and compassion
• Excellent interpersonal communication skills
• A commitment to outstanding client service
• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance
• Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day
• Preferred: Knowledge of veterinary medical terminology and procedures
• Preferred: Experience assembling and obtaining patient records
• Preferred: Two years’ recent experience in an office or medical environment, with increasing responsibilities

Job Type: Part-time

Pay: $13.00 – $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 10 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Galesburg, IL 61401: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location