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Software

Knowledge Services Hiring for Help Desk II Full Time

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Overview:

Knowledge Services is actively seeking a Help Desk II for the State of Wisconsin. This position starts as Hybrid with intent to trasition to fully Remote. This is a contract position through June of 2023. This role DOES NOT provide equipment, must provide own equipment.

Top Skills:

  • Ability to troubleshoot and resolve issues quickly
  • Attention to detail
  • Able to work independently

Responsibilities:

Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments. Direct support of customers over the phone will be a primary function of this role as well as hands on support for DCF staff and partners being required of this contractor as they resolve daily user issues covering a wide range of technology support tasks from printing, login and remote access, to explicit application related support tools such as eWiSACWIS and CARES and KIDS. Play key role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency.

Qualifications:

  • 3 years of Active Directory
  • 3 years of Citrix
  • 3 years working with IBM compatible PCs
  • Microsoft Office 2010 Suite
  • Network Topology
  • Troubleshooting Hardware
  • Problem/Change Management
  • LAN

Technical Specifications of hardware:
For this position hired candidate will have to provide personal equipment that meets qualifications.
  • Minimum 20 Mbit down and 5 Mbit up. Capability to plug in network (cat 5a or better) cable to the computer.

    • Windows Computers

      • Operating System: Windows 10
      • Memory: Minimum 4 GB, Preferred 8 GB+
      • Processor (CPU): Any 32-bit or 64-bit running 2 Gigahertz (GHz) or faster
      • Graphics card that supports Direct3D 11 Video
      • Installation of the latest VMware Horizon Client
    • Apple Computers

      • Operating System: MacOS: 10.14, 10.15, or 11
      • Memory: Minimum 4GB, preferred 8 GB+
      • Processor (CPU): Any 64-bit Intel-based Mac or ARM M1-based Mac running in emulation with Rosetta 2
      • Installation of the latest VMware Horizon Client
    • It is required to have full audio/video conferencing capabilities (camera and headset).
INDIT
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Job Overview

  • ID: 306683
  • Date Posted:
  • Location:
  • Job Title: Knowledge Services Hiring for Help Desk II