Kinova Hiring for Technical support specialist, software and programming at Boisbriand, QC Full Time

As a technical support specialist, software and programming, for our post-sales service (PSS), you will be responsible for the support related to the robotic products offered by Kinova. You will have to follow up on technical support requests for the software and embedded software portion as well as functions related to external applications in order to ensure that our products are 100% functional and that their performance meets our customers’ expectations.

MAIN RESPONSIBILITIES

Act as a technical support specialist for Kinova products;

Perform the required software tests (regression, compilation, reproduction, debug) in order to solve the problems reported by the customer and complete the analysis to determine the defective modules or programming elements;

Perform analysis to report frequent problem cases to guide the engineering teams;

Act as a resource person and intermediary for the software and sales teams;

Develop custom software tools/solutions and embedded software for customers;

Participate in periodic follow-ups with customers;

Understand, document, create methodologies related to customer and application integrations.

REQUIREMENTS

Bachelor’s degree in engineering (robotics, software, or computer science);

Minimum three years of experience in programming;

Programming skills (Ubuntu, ROS, C++, MATLAB, and Python);

Customer satisfaction oriented;

Ability to prioritize work;

Interest in new technologies;

Ability to work in a team;

Curiosity;

Excellent interpersonal skills;

Bilingualism (French and English).

ASSETS

Experience in customer service (important);

Knowledge of the ISO13485 standard;

Experience in robotics.

STARTING DATE

As soon as possible

WHAT WE OFFER

Snacks, coffee, and fresh fruits at all times;

Devoted and formidable work team;

Cutting edge technology work environment;

Company culture focused on the active development of each individual;

Personal days offs, in addition to vacation;

Group insurance;

Free parking;

Charging stations for electric vehicles;

Regular social and sports activities;

And even more! But you’ll want to meet us to know further…

Kinova is committed to promoting a diverse and inclusive work environment for all and acting in preventing discrimination against people on the basis of gender, nationality, minority status, or disability. As such, Kinova provides accommodation at all stages of the recruitment process and will treat all information relating to your health in a confidential and without prejudice. Please note that access to our interview rooms and our office spaces already meet universal accessibility standards. For more information about our diversity and inclusion policies or for any interview accommodation requests, please contact [email protected] or Dominique Brunet at (514) 277-3777 ext. 6.