KINLY Hiring for Education and Knowledge Management Job at Sunbury, England Full Time

The User Education & Knowledge Management (UEKM) team is a workstream within the Digital Workplace -Solutions & Control – Release, Standards & Risk Management sub-chapter.

UEKM is the gatekeeper for user-facing knowledge and education. We ensure consistent and accurate information is shared with employees. We are passionate about improving the digital user experience via knowledge share within Digital Workplace (DW), as well as partnering teams within Technology Platforms. We partner with various groups to engage business stakeholders and ensure their feedback is considered in the Technology strategy and partake in the early stages of new technology product or service implementations to ensure the consideration of end-user experience and feedback.

RESPONSIBILITIES

This User Education & Knowledge Management (UEKM) role is responsible for 4 categories:

• User Education & Training
  • Partner with subject matter experts (SME) and Product Owners to create ‘cheat sheets’, best practices and other learning resources
  • Drive successful product adoption by hosting webinars, like ‘Ask Me Anything’ (AMA) sessions
  • Formulate different ways to communicate – e.g., Podcast or “Tech Talk”
  • Strategize communication plans by knowing when to bundle initiatives with a common theme

• DW Knowledge Share
  • Facilitate knowledge sharing across Digital Workplace to ensure awareness of ongoing activities and to understand potential overlap that could impact the user experience
  • Consolidate weekly highlights by creating and maintaining newsletters for a DW
  • Partner with members in Technology Platforms for better understanding of products and services to shape messaging, drive adoption and aid with training and education
• Business Engagement
  
  • Collaborate with the BRM by taking Technology Platform initiatives and communicating it to the business stakeholders
  • Engage with the Technology Ambassadors Program (TAP), which is the business-side volunteers, to collect feedback for ‘pilot’ or early releases of product or service rollouts
  • Take part in Quarterly Business Reviews as a Technology Platform stakeholder by providing information, like metrics for TAP engagements or user-friendly breakdown on details for product or service rollouts and ‘Roadmap’ initiatives

• New Products & Services
  
  • Create a benchmark to compare the change to the digital user experience
  • Adequately provide feedback to SME’s, Product Managers, or vendors
  • Partner with Product Managers/SME’s on the communication draft using the T&O Comms strategy