Job Description

Social Media Moderator

Your Job

Responding to consumers who have access for ¼ of the world’s population is a hard job, but it’s worth it when you’re recognized often by your manager, supported by your team, and you see the products produced being used by your own friends and family at the end of the day.

In this role, you will be working within a developing social media function that has a real focus on the consumer’s journey with Kimberley-Clark’s most trusted brands. This role is part of Kimberly-Clark’s £140 million investment in creating new jobs and expanding its customer-first approach to social media. Read on to see if it’s worth investing your next several working years with us.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. You already know our legendary brands—and so does the rest of the world. In fact, 25% of people in the world use Kimberly-Clark products every day. We know that these amazing Kimberly-Clark products wouldn’t exist without our experts, like you.

We’re also a team that truly cares about each other – kind of like a family but a really productive and focused one. We take pride in our ability to offer a healthy salary for a job well done and opportunities for our workers to develop their careers into new skills, roles, and schedules over time. There’s more than one way to create your future with our winning team. It’s all here for you at Kimberly-Clark; you just need to clock in!

About You

As a person, you’re a learner – an innate leader – someone who is always taking initiative to make things better and bring others along the journey with you. You live your life in alignment with the highest values of integrity and quality, always ensuring your responsibilities become a long-term success story instead of tomorrow’s pain point for others.

You could have come from any type of career background but any successful candidate would have one super power above all others: You’re a great communicator.

As a social media professional, you deliver high value to your team by being able to communicate with the huge variety of customers that use our fantastic products and will be required to:

• Have basic computer knowledge and good math skills Monitoring incoming messages from consumers using Sprinklr

• Liaise with product specialists regarding consumer product queries

• Escalate potentially brand damaging comments to the product specialists and key stakeholders, liaising as required to bring the case to a close approved by the brand

• Using and tailoring pre-existing content from the asset library to respond to consumers

• Assist on the update of the asset library, liaising with corporate communications and brand leads where relevant

• Create and monitor social media s to track consumer activity relating to the brands, quantifying complaints and comments received, to provide insights to the brand and research teams

• Create listening s instigated by current and upcoming media events and following requests from key stakeholders to follow the conversations relating to our brands

• Update key stakeholders, marketing and research teams with insights from listening s

Total Benefits

A competitive package, including:

• 25 days’ holiday, plus opportunity to buy additional days

• Highly competitive pension scheme

• Private Medical Insurance – Starting September 2022

What else?

• Structured personal development programme

• Mentor upon joining the business

• Opportunity to get fully involved in life at KC, and take part in community initiatives, sports and social clubs!

Flexible Working:

At Kimberly-Clark we are happy to consider requests for flexible working, which can include flexible hours, an element of working from home, compressed hours etc. If this is something you wish to explore, please highlight at interview stage.

To Be Considered

Click the Apply button and complete the online application process. A member of our fabulous recruiting team will then review your application and follow up with you if you seem like a great fit for this role.

The Legal Bit!

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

KC is a sponsor of the Recruitment and Employment Confederation Good Recruitment Campaign

#LI-Remote

Global VISA and Relocation Specifications:

Primary Location

Walton Oaks

Additional Locations

Worker Type

Employee

Worker Sub-Type

Fixed Term (Fixed Term)

Time Type

Full time