Keystone Science School Hiring for Seasonal Customer Experience Specialist at Keystone, CO Full Time

Overview
This is an entry-level position with growth opportunities within an Outdoor Education organization. This position will be a member of a small team who focuses holistically on all aspects of the customer experience and journey, and will be an integral part in how customers perceive Keystone Science School.

Keystone Science School (KSS) runs on-campus and camping-based Outdoor Education field trips for schools August-May as well as overnight educational programs. For Summer, KSS runs a full suite of summer camp and adventure programming. Due to the dual nature of the organization, the duties of the Customer Experience Specialist will vary based on season.

This position primarily focuses on the interactions between Keystone Science School and those who attend programming but could be occasionally called on to support programs as a substitute.

Essential Duties and Responsibilities
Communication

• Communicate with schools and families through phone, in-person, and written mediums, which includes answering programmatic and logistics questions;

• Ongoing correspondence to ensure that all items have been submitted prior to attending

• Streamline communications to schools and families to ensure clarity of communication

• Assist in the execution of strategic, customer-centric communications through email, phone, and mail.

• Distribute and collect survey data to improve programming

Administration

• Draft and send agreements and invoicing for education programs;

• Register participants;

• Work with accounts receivable for fee-for-service programs, which includes ing and collections of any current or late balances;

• Collect participant paperwork and disseminate necessary information to various departments within KSS;

• Facilitate program Check-in and Check-Out;

• Manage customer-facing systems such as lost & found, Attendance, and drafting administrative policies (cancellation, refund, etc);

• Oversee the purchasing, inventory, and shipping of online orders for the KSS School Store;

• Provide basic office support with the team of Customer Experience Specialists, which includes responsibilities such as mail collection and distribution and office/programmatic supply ordering.

Outreach

• Attend various marketing and outreach events such as First Fridays, Farmers Markets, and other events;

• Design outreach for programs as well as organizational efforts;

• Creating relationships with organizations to help assist within our community;

• Other duties as assigned.

Compensation and Benefits:
Hourly wage of $21.87-$29.22/hour, depending on experience plus a benefits package including:

• Up to 48 paid sick hours, and paid holidays

• Access to outdoor industry pro deals and a discounted ski pass.

Travel Expectations:
Travel within this position may be traveling to our offsite locations or travel necessary to attend promotional and outreach events.
The physical demands of this position:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to feel, handle, or hold objects, tools, or controls; reach with hands and arms; and talk and hear. The employee is occasionally required to sit for extended periods of time, stand and walk. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Our work environment:
The work environment characteristics described here are representative of those that must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the employee to work in close contact with his/her teammates. The office space is small, and the employee must have the ability to stay focused while others are working in proximity. The noise level in the work environment is usually moderate but varies seasonally due to programs and staffing on campus. While performing the duties of this job, the employee often works outside in various weather conditions. The noise level in the work environment is usually moderate.
Ready to find yourself at the heart of Science. Adventure. Fun? Apply now!
Please submit an application at KeystoneScienceSchool.org/Employment. Applications will be accepted until all positions are filled.
Keystone Science School is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any type, without regard to race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by law.

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Our required education, experience, and certifications:*

• High School Diploma or GED;
• Must be able to successfully pass a comprehensive background check.

Job Type: Temporary

Pay: $21.87 – $29.22 per hour

Schedule:

• 10 hour shift