KEYPAK Hiring for Customer Service Representative at London, ON Full Time

• CUSTOMER SERVICE REPRESENTATIVE

Job Overview:

Reporting to the Customer Service Manager, the CUSTOMER SERVICE REPRESENTATIVE will act as a liaison between Keypak and its stakeholders including customers, partners, suppliers, and employees. They will provide exceptional service and develop effective working relationships with our customers through effective communication and an understanding of their needs. They will resolve any emerging product/service with accuracy and efficiency.

Key Responsibilities

• Processing customer orders online and over the phone with accuracy and efficiency
• Reviewing open order status and providing updates
• Recognizing customer gaps and finding opportunities for potential upsells
• Partner with Sales & Marketing Representatives to develop plans to increase customer satisfaction.
• Setting up new customers and associated shipping to information in required systems
• Source new sales opportunities through lead follow-up and outbound cold calls and emails.
• Booking appointments for Outside Sales Managers, as well as prepare and follow up on quotes.
• Working with other departments, including, but not limited to sales, marketing, finance and accounting, to expedite orders and to ensure customer satisfaction
• Ability to be flexible and perform variety of tasks
• Responsible for own time management and handling interruptions effectively, setting appropriate priorities to get the work done
• Manage telephone calls and emails professionally, efficiently and with good communication skills
• Assisting with the day-to-day activities, administrative support, and other related duties as assigned by the supervisor
• Working collaboratively within a team and demonstrating a positive attitude with a high level of professionalism

Qualifications

• Minimum of a High School diploma or a GED equivalent required
• Minimum 2+ years related experience in a customer-facing role, preferably in a business-to-business environment required
• Proficiency with a computer, strong knowledge of MS Office including Excel and Adobe software is required
• Strong knowledge of business English with excellent skills in telephone and email communications
• Detail oriented self-starter with strong organizational and time management skills

What we can offer

• Competitive base salary, with possibility of commission and company bonus.
• 4- day work week.
• Health and dental benefits after 3 months of employment.
• Great company culture!

Job Type: Full-time

Salary: $48,000.00-$53,000.00 per year

Benefits:

• Dental care
• Paid time off
• Vision care

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• London, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Customer service: 2 years (required)

Work Location: One location