Kern Medical Hiring for Telecommunication Voice Engineer at Bakersfield, California, United States Full Time

Job Details

Description

Position : Telecommunication Voice Engineer

Kern Medical has been a community cornerstone since its founding in 1867. Today, we are an acute care teaching center with 222 beds, offering the only advanced trauma care between Fresno and Los Angeles.

Kern Medical cares for 15,500 inpatients and 125,000 clinic patients a year.

Career Opportunities within Kern Medical include many benefits such as :

• New Hire Premium : +6% of base rate of pay, matched up to 6% if contributed to Deferred Compensation Plan.
• A Comprehensive Benefits Package : includes Holidays, Paid Time Off, Retirement, Medical, Dental, Vision and Life Insurance

Compensation

The estimated pay for this position is $46.2642 to $56.8992. The rates shown include a 6% premium pay (base $-$ plus 6%).

This reflects only a portion of the total compensation package for this position. Additional compensation may be available for this role through differentials, incentives, and bonuses.

In addition, this position may be eligible for participation and company contributions into the Kern County Employees’ Retirement Plan.

Definition :

Under general supervision, provides technical support for the telecommunications infrastructure; monitors, operates, installs, and maintains local, off-site and / or remote locations of telephone switching and related equipment;

and assists with the design, costing, implementation and documentation of telecommunication system installations and upgrades.

Distinguishing Characteristics :

This position is responsible for researching, designing, planning, and leading implementation and upgrades of complex integrated network and voice solutions such as : PBX systems, Unified Communications, VoIP (Voice over Internet Protocol), Automatic Call Distribution applications, automated attendants, voicemail and other call processing systems.

Essential Functions :

• Resolves issues with the telephony systems on site;
• Monitors licenses and annual maintenance requirements. Makes related recommendations to management;
• Assists with equipment installation, testing and system administration;
• Troubleshoots basic and advance problems, makes effective diagnosis, and determines resolutions;
• Recommends continuous improvements to existing processes to management.
• Supports voice engineering initiatives for all project-related and ongoing operations support for voice communications services;
• Implements and troubleshoots enterprise Voice-related solutions / incidents / system outages;
• Meets with customer to discuss special tasks (i.e. large moves, call tree, contact center) and providing solutions when needed;
• Provides technical support, installation and maintenance to ensure systems are functioning according to specifications.
• Supports the following : paging systems, alarm lines, ATA’s, faxing;
• Assists with day to day adds, moves, changes, deletes, and user troubleshooting for Cisco Unified Communications Manager (CUCM), Unity, Cisco Contact Center Express (CCX), Cisco Emergency Responder (CER) and Webex;
• Communicates all planned / unplanned service outages to management / leads / voice team;
• Monitors ticket queues to ensure customer tickets and service requests are promptly addressed;
• Monitors, reviews, recommends, tests, and implements new software revision / feature sets / patch evaluation and trade studies, periodic system refresh;
• Recommends and integrates new Telecommunication Voice, Video and Unified Communications technologies;
• Provides Telecommunications systems support, to include Cisco Call Manager (CUCM);
• Supports all computer hardware that supports the Telephony system;
• Responsible for all telephony upgrades to Cisco Unified Communications Manager Virtual Machines (CUCM VMs) as necessary;
• Fields trouble calls from both providers and customers and addresses all related issues to full resolution. Updates service tickets to closure and advises customer;
• May assist with the training of staff.

Performs other job-related duties as required.

Employment Standards :

Minimum of a Bachelor degree in information technology (IT), OR Minimum of four (4) years of IT work experience in unified communications / telecom environments performing planning, architecture design, engineering (hardware and software) and optimization

Recent VoIP experience on an enterprise network, including implementation of QoS voice traffic as well as Session Initiation Protocol (SIP) technology.

Qualifying experience must have been within the last four (4) years.

Possession of a valid Class C California Driver’s License is required at the time of appointment.

Knowledge of :

• Cisco VoIP Unified Communications / Unified Contact Center Enterprise technology;
• Webex calling and Webex Contact Center
• All aspects of Cisco VoIP technology & implementation processes e.g. Cisco Unified Communications Manager (CUCM), Unity Voice Mail (VM) system, Cisco Contact Center Express (CCX), Webex, Mass Notification System such as InformaCast, eFax (such as RightFax) etc;
• Good understanding of Avaya architecture and design;
• Design experience on Avaya Unified communication products;
• Analog paging systems, alarm lines, Analog Telephone Adaptors (ATA’s), faxing;
• Data cabling and standards;
• 110 / 66 Block and Analog Telco Wiring;
• Understanding of networking principals;
• Recent VoIP experience on an enterprise network;
• Experience designing and implementing QoS in Local Area Network (LAN) / Wide Area Network (WAN) / Metropolitan Area Network (MAN) environments;
• Daily VoIP and voice mail system administration;
• Hands on knowledge of Telephony protocols tied to the PSTN and specifically using SIP and Session boarder controllers (SBC);
• Installation, Configuration & Troubleshooting of Community Local Area Network (CLAN), IP Server Interface (IPSI), Analog and Digital cards.
• Interfaces, T1, Primary Rate Interface (PRI), and Session Initiation Protocol (SIP) trunking;
• Knowledge and Experience with e911 Systems, i.e. Sentry E911 for both wired and wireless VoIP;
• Experience with wireless VoIP i.e. Spectralink Versity, Vocera, Zebra or related system

Ability to :

• Prepare and maintain accurate documentation;
• Communicate effectively and professionally orally and in writing.
• Prepare and maintain records;
• Ability to multi-task in a fast-paced dynamic team environment;
• Conduct research, interpret and apply complex technical information from system documentation;
• Work effectively with other staff, department representatives, and outside private and public agencies;
• Use logic and analysis to solve systems problems;
• Classify, compute and tabulate data and information;
• Work with computer software; advise and provide interpretation to others how to apply policies, procedures and standards to specific situations;
• Exercise the judgment, decisiveness and creativity in situations involving a variety of pre-defined duties subject to frequent change;
• Train staff;
• Read and understand professional journals and literature;
• Prioritize competing requests for service;

Supplemental :

A background check may be required for this classification.

All Kern Medical employees are designated Disaster Service Workers . In the event of a disaster or civil disorder, all Kern Medical employees are to remain at work or to to work in a safe and practicable manner.

If position responsibilities require driving a personal vehicle, then possession of a current valid California Driver’s License and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.

If position responsibilities require driving a vehicle owned, leased or rented by Kern Medical, then possession of a current valid California Driver’s license, a signed authorization for Release of Drivers Record Information and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.