Kendra Scott Hiring for SOURCING BUSINESS ANALYST at Austin, Texas Full Time

 Job Description

SOURCING BUSINESS ANALYST- HOME OFFICE- KENDRA SCOTT

The Sourcing Business Analyst is part of the Applications team that supports a portfolio of enterprise-wide applications and integrations.
This role preliminarily owns the support and continuous improvement of sourcing related business processes, the application support of the PLM platform (Centric) and other sourcing systems and their integrated solutions. They have a solid understanding of process and best practices across design, product development, sourcing and merchandising, the PLM systems’ functions and related business processes. They work across multiple departments, with the technology team, business stakeholders, implementation partners and application vendors to design, re-design and implement software solutions and improve business processes to ensure they meet existing and future business requirements.

Primary duties of this position include:

•  Daily operational system support and issue management
•  Business process analysis and continuous improvement
• Application management activities (system administration, upgrades, patching, etc.)
• System enhancements and/or reporting request
• Participate in projects throughout all phases of the SDLC
•  Project, technical and operational support documentation and training
•  End user documentation and training
•  Project management of small-medium enhancement projects
• Mentoring

Key Job Responsibilities:

• Provide daily operational support as issues occur in the owned application(s) and integrations working with service desk, peers, business users and application vendor(s) as needed
• Work with application vendors to manage and coordinate scheduled system maintenances, updates and patches
• Communicate the impact of system changes and/or downtimes and coordinates the required actions across the technology and business teams
• Regularly meet with decision makers and end users from the various business departments using the PLM (Design, Sourcing, Product Development, Merchandising) to understand changing business needs and priorities
• Review and analyze the efficiency of the existing systems and develop strategies for improving or further leveraging it
• Work with the business stakeholders to evaluate and continuously improve business processes
• Work with management and PMO on projects and programs as it relates to PLM and integrations
• Evaluate level of effort and articulate technical requirements; identify impact, risk and benefit of alternative solutions
• Support SDLC during the design process, gathering and documenting business requirements, technical requirements, data mapping, system setups and configurations, plan and execute regression, integration testing, cutover, golive and post-golive activities.
• Independently manage small-medium application enhancement projects through SDLC
• Create technical and end user documentations and training of system modifications and business process changes
• Provide ongoing training, mentoring and technical guidance to peer business analysts and the rest of the technology team as applicable

Qualifications and Skills

• Bachelor’s degree, preferably in Information Systems or equivalent with a minimum of 5+ years of experience as a Business Analyst
• Prior PLM experience and supporting the sourcing team is a must
• Knowledge of Centric PLM is strongly preferred
• Retail environment experience is a plus, but not required
• Demonstrated project management abilities and experienced in implementation of software solutions
• Worked with multiple, cross-functional business area managers and stakeholders and influenced resolution of conflicting objectives
• Has been in key leadership role in successfully delivering business process and system solutions
• Proven ability to mentor people
• Proven track record in meeting deadlines
• Background working on cloud-based solution and has vendor management experience
• Must possess strong analytical and problem-solving skills to devise solutions to complex problems
• Excellent communication skills; Able to effectively present complex solutions to technical and non-technical staff at all levels of the organization, across multiple cultures/geographies
• Collaborative and effective at building consensus across the organization
• Highly organized, responsible and dependable
• Innovative and solution oriented
• Can easily adapt to fast paced, constantly changing environment
• Works independently, with little or no guidance with the ability to efficiently manage multiple tasks