Kelly BMW Hiring for Cashier/Receptionist Full Time

We are seeking a full time Cashier/Receptionist with excellent customer service skills and a winning attitude. This individual will receive calls into the dealership, determine the nature of the callers business, and direct the caller to their destination. You will also be responsible for calculating our customer service repair orders and cashing them out. Hours are 9 AM to 6 PM Monday through Friday. After a review at 90 days, we will pay a bonus of $750!

Responsibilities

• Calculate the customer’s bill using the dealership’s computer system
• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
• Make change accurately and issue receipts to customers
• Answer phones and direct consumer to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Ability to communicate customers’ interests needs and requests to management and sales personnel
• Professional personal appearance
• Clean driving record

What We Offer:

• Medical / Dental / Vision / Life Insurance
• 401(k) and/or Roth with company match up to 3%
• Training
• PTO & Vacation days with more tenure
• Paid Holidays
• Great Culture & Team Environment
• Long Term Career Opportunities

About the Dealership:

A strong community is all about its people, and here at Kelly BMW we staff our building with good, kind people who go above and beyond what is expected of them. We’re one of the region’s best family owned dealerships, serving the Columbus community in Ohio since 1977. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We’re interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!