KECH, Inc Hiring for DoEd Back Office Support Agent – Williamsburg, KY location at Remote Full Time

Must have a passion for helping people!

Candidates must already have already had an FSA government clearance within the past 2 years. Individuals without a prior government clearance need not apply.

KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal opportunity employer

Responsibilities and Duties

• Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
• Handle questions and concerns with the highest degree of courtesy and professionalism.
• Communicate and provide accurate answers to resolve end-users’ questions and concerns.
• Display empathy, have a passion for customer service excellence, and enjoy helping people.
• Use a tactful manner and ability to effectively deal with difficult situations.
• Maintain knowledge of systems/applications/products serviced by the contact center.
• Ability to follow strict work instructions and procedures.
• Adapt to continual changes to work instructions and procedures.
• Available for a flexible schedule Monday through Sunday 24/7.
• Actively participate in training as required.
• Listen to performance feedback and integrate suggestions into your daily tasks.
• Demonstrate a strong attendance record and excellent work ethic.

Qualifications and Skills

• Effective listening & comprehension skills
• Ability to closely follow instructions
• Outstanding verbal & written communication skills
• Analytical & resourceful problem-solving skills
• Proper telephone etiquette
• High level of accuracy & attention to detail
• Computer literacy, technical aptitude & familiarity with basic office software systems
• Ability to work independently & in a team setting
• Flexibility to work different shifts with the possibility of overtime, when needed

Must have HS diploma. Prefer a minimum of 6 months customer service experience. Candidates cannot be delinquent on any Federal debt.

Benefits

VACATION: 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.

HOLIDAYS: A minimum of ten paid holidays per year: New Year’s Day, Martin Luther King Jr.’s Birthday, Washington’s Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day.

Full medical, dental, vision, and life benefits available.

Access to hundreds of on-line classes, and corporate discounts!

Job Type: Full-time

Salary: Up to $21.41 per hour

Job Type: Full-time

Salary: $21.41 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

COVID-19 considerations:

COVID Vaccination required

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: Remote, but must live in the Southern Kentucky area.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Have you had an active government clearance in the last 24 months?

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote