The HR Advisor provides an effective, efficient, and professional HR advisory service to employees and managers across all business units by phone, email and in face-to-face meetings in relation to the employment lifecycle and people management policies and practices. To include provision of line management for HR Administrators and upskilling of HR Coordinators as required within the HR Service Centre.
Location: Aberdeen
Hours: 37.5hrs preferred (minimum 30hrs per will be considered), 50% hybrid working hours
Responsibilities
Ensure correct allocation of advisory activities via the work allocation system in line with SLA and ensuring that their own caseload is managed, and accurate information is captured for reporting
Primary point of contact for all HR queries, providing prompt and accurate support to managers and employees
Sound knowledge of various business units and relevant terms and conditions
Professional advice, guidance, coaching and support on people management issues, case management issues, HR policies, HR procedures and processes to managers and employees
Risk assesses situations to decide on the most appropriate resolution route and ensure managers are informed about the expected route a case may take
Handle and resolve customer queries, knowing when to engage expert teams or business partners for more complex issues
Continual improvement of the advisory service provided including highlighting any anomalies within the application or interpretation of policies to contribute to policy development
Employee and Relative Response support as part of the Global Crisis Management Plan (GCMP)
Uses influencing skills to ensure that the correct action is taken by line managers
Development and review of HR processes, procedures, and systems; providing first level support to end users in their area of the business (including communication/roll out of any changes) and providing support to Global Process Owners
Undertake HR system testing, including the development of test scripts as/if required
Access, share and manage personal information relating to employees and colleagues in line with company and legal requirements regarding data protection and confidentiality
Conduct data quality checks in accordance with new processes, ensuring templates and paperwork are aligned and checked thoroughly, data governance, controls and manage any non-adherence through refresh training or support
Lead and drive customer focus within the team to ensure customer expectations are met and ensuring customer feedback is actioned
Undertake project work to support the business or HR function where advisory input is required, this could include taking on the role of Project Manager or coordination of overall administration activities for the service centre where deemed appropriate
Provide support, advice, and guidance to Global Entities
Planning and organising own workload and team workload in line with SLA prioritisation categorisation
Planning workload of HR Administrators and ensuring utilisation is maximised
Planning and organising of upskilling plan for HR Coordinators
Multiple cases may be ongoing at the same time
Case management requires judgement as there are many occasions where the situation and possible outcomes are not determined, and pragmatic solutions needed
Need to liaise with other internal teams within HR and the Business to resolve queries
Ensure continuous communication with all relevant parties involved in case management
Encourage continuous communication within team and with all customers
Key Skills & Qualifications:
Line management or experience of leading teams on project deliverables etc.
HR qualification or relevant generalist HR work experience
Focused on personal development
Time management and organisational skills including the ability to prioritise tasks, work on multiple tasks and work to tight deadlines
Knowledge of HR processes, procedures and policies ensuring effective application and continuous improvement
PC skills (HR systems, Microsoft office)
Facilitation skills and training delivery
Knowledge of HR processes, procedures and policies ensuring effective application and continuous improvement
Working with personal information relating to employees and colleagues in line with company and legal requirements relating to data protection and confidentiality
Employment law knowledge
Ability to run and manipulate reports
Customer focus – for HR customers, business customers and external customers
Team player
Flexible and positive attitude to change
Attention to detail and quality
Communication skills – oral and written
Influencing skills and coaching skills to help managers reach the correct decisions and be able to implement properly
Project management skills
Self-motivated and ability to work on own initiative owning issues until resolution
Demonstrates behaviours in line with KCA Deutag behavioural framework and core values
What We Offer
Competitive Pay & Benefits package
Structured Training, Development & Career Progression
Global Opportunities
About KCA Deutag
With over 130 years of experience, KCA Deutag is a leading drilling, engineering and technology company working onshore and offshore with a focus on safety, quality, and operational performance.
We operate approximately 110 drilling rigs in 20 countries, either directly or through our affiliates, employing people in Africa, Europe, Russia, the Middle East, the Caspian Sea and Canada.
KCA Deutag consists of our business units: Land, Offshore and Kenera. Land and Offshore are our operational divisions delivering safe, effective, trouble-free operations across 20 countries. Kenera brings together our design and engineering specialists, RDS and land rig and oilfield equipment manufacturer, Bentec under one business unit. Kenera was established to expand our offering in both hydrocarbons and energy transition markets, with three dedicated segments covering innovative services, technology and engineering, and manufacturing.
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