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Customer Services & Support
KB Kitchen & Bath Concepts, Inc Hiring for Data Entry & Customer Service Rep at Lexington, SC Full Time
Full Job Description
We are an established cabinetry and counter top dealer looking for a Customer Service Representative with excellent communication skills and a strong customer service orientation for Lexington, SC office. This person will be the point of contact for our customers and lead them through the service process.
Duties:-Communicate clearly via phone & email with customers (builders) and all other callers to provide helpful information and schedule appointments, installations, and quality inspections.-Schedule with installers and delivery drivers to coordinate activities with the customer’s availability and needs.-Place accurate orders for materials.-Maintain extremely well-organized files and calendar at all times.-Handle all issues brought up by customers and others with respect and kindness, and handle in an appropriate and timely manner.-Work as a team with fellow employees to ensure the customer receives the best service possible.-Follow all company procedures at all times.
Duties:-Communicate clearly via phone & email with customers (builders) and all other callers to provide helpful information and schedule appointments, installations, and quality inspections.-Schedule with installers and delivery drivers to coordinate activities with the customer’s availability and needs.-Place accurate orders for materials.-Maintain extremely well-organized files and calendar at all times.-Handle all issues brought up by customers and others with respect and kindness, and handle in an appropriate and timely manner.-Work as a team with fellow employees to ensure the customer receives the best service possible.-Follow all company procedures at all times.
Requirements:-High school diploma-Detail-oriented & strong organization skills
- Customer service must be highest priority-Fast learner for a fast-paced environment-Should have Construction (cabinetry) experienceExpected hours are Monday-Friday from 8:00-4:30
We offer excellent benefits and have a beautiful showroom and office environment in Lexington. If you think this job might be for you, we welcome your application. We look forward to speaking with you soon!