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Customer Services & Support
Kaygen Hiring for Customer Service Representative at West Des Moines, IA Full Time
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Full Job Description
Job Description:
- Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services.
- Perform routine course of action, conduct investigative steps to fully identify the issues, research product information, terms, conditions, or contracts and resolve complex problems and inquiries.
- Receive direction from supervisors, and escalate questions and issues to more experienced individuals.
- Interact with internal and external customers regarding inquiries and complaints, serve as an intermediary between parties to resolve disputed matters, negotiates, and enacts settlements accordingly.
Job Types: Full-time, Contract
Salary: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Referral program
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to commute/relocate:
- West Des Moines, IA 50265: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location