Kaycan Ltd Hiring for Customer Service Team Lead at Stoney Creek, ON Full Time

_You are known for your excellent customer service?_
_ _Be the Champion for Kaycan’s customers!

Kaycan‘s Customer Service – Warehouse team has a simple goal: to offer the best customer experience to all our customers. We are a company rich in history and proud to be Canadian owned and operated. Our branch located in Fredericton, NB is currently looking for a Customer Service – Warehouse Associate that is focused on providing the best customer experience.

Schedule: Monday to Friday – Day shift
Job status: Full time – Permanent

We offer:

• Competitive Salary
• Dental, health, short and long term disability insurance
• RRSP plan
• Complete training
• Opportunities for growth and development

Summary:

Reporting to the Branch Manager, the Customer Service Team Lead is accountable for all transactions assigned to the front office personnel, ensuring our customers are serviced in a professional and ethical manner and will serve as a brand ambassador to all customers.

Responsibilities:

• The Customer Service Team Lead is responsible to Head Office for carrying out Company policies and procedures.
• The incumbent will be directly involved in processing customers’ orders and establishing rapport with the branch’s clientele.
• Addressing all customer concerns in a professional manner, leaving the client with a positive resolution.
• Communicate changes in policies, procedures, products, services, promotions, or any other alterations that affect delivery of customer care.
• Administration and processing of customers’ orders
• Ensure prompt and accurate processing of transactions
• Responding to customer inquiries through inbound calls and walk-in traffic
• The supervision of all “day to day” functions related to the operations of the order desk
• Ensure that account receivables are kept current
• Prepare invoices and process in accordance with standard procedures
• Collect payments for cash account orders
• Process special material orders in accordance with standard procedure
• Verification of pricing and product availability
• Maintain and ensure office records are maintained in accordance with company policy
• Review and submit branch payroll data
• Perform other duties as required

Experience and education:

• Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers;
• 3-5 years’ experience in a similar role dealing with customer in-person;
• Exceptional verbal and written communication skills;
• Strong problem identification and resolution skills;
• Computer literate; knowledge of MS Windows and Office a must
• Excellent organizational skills;
• Enjoys working in a fast-paced environment;

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us! If you are a current employee of Kaycan and it’s group of companies, connect with your HR Team for the following steps.

#p2

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Stoney Creek, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 3 years (preferred)