Kaycan Ltd Hiring for Customer Service – Full time/Permanent – Monday to Friday at London, ON Full Time

You are known for your excellent customer service?
Be the Champion for our customers!

We have a simple goal: to offer the best customer experience to all our customers. We are a company rich in history and proud to be Canadian owned and operated. We are currently looking for a Customer Service Representative that is focused on providing the best customer experience for our facility in London.

Schedule: Monday to Friday – Day shift
Job status: Permanent

We offer:

• Competitive Salary
• Complete training
• Opportunities for growth and development
• Stability

Responsibilities:

• Offer a WOW customer service experience
• Respond to customer inquiries through busy walk-in traffic and via phone
• Verify pricing and availability of product
• Supply and inform clients of pricing, credit terms as well as entering orders in system
• Investigate and troubleshoot customer service issues
• Process special materials orders in accordance with standard procedures
• Maintain customer data and update changes to existing accounts in the corporate database
• Address client inquiries regarding status of orders, payment, refunds, etc
• Forward customer leads to appropriate sales personnel

Requirements:

• Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
• 3-5 years’ experience in a similar role dealing with customer in-person
• Exceptional verbal and written communication skills
• Strong problem identification and resolution skills
• Computer literate : knowledge of MS Windows and Office a must
• Excellent organizational skills
• Enjoys working in a fast-paced environment

Kaycan is an equal opportunity employer and encourages applications from designated group members.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• RRSP match

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• London, ON N5W 1G3: reliably commute or plan to relocate before starting work (preferred)