Kargo Hiring for Customer Success Training Manager (Learning + Development) at New York, NY Full Time

Kargo unites the world’s leading brands and premium publishers on mobile devices using innovative creative ad formats. At Kargo, we’re all about bringing together the best of the best with a spark of creativity to stand out from the crowd. The same is true for our employees. What makes Kargo and each Kargo team member exceptional makes our company special. Kargo believes differences should be celebrated and is committed to diversity in the workplace. As an Equal Opportunity employer, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Kargo is 400 employees strong across offices in New York City, Chicago, Austin, Dallas, Los Angeles, Sydney, Auckland, Ireland, and London. But we’re not stopping there, so stay tuned as we expand our map and our team.

Kargo Commerce is the Performance Advertising Division of Kargo with >$500m in paid social dollars under management per annum. Kargo Commerce is a leading player in the paid social ecosystem focused on Retail, Ecomm & Grocer verticals. Kargo Commerce is a Partner of Meta, Pinterest, Snapchat, TikTok, Twitter.

For more information, visit Kargo at www.kargo.com or follow Kargo on Instagram (@kargomobile), Twitter (@kargo) and LinkedIn (Kargo).

We are currently seeking a Customer Success Training Manager to add to our growing team. The position reports to the Director, L&D.

Title: Customer Success Training Manager

Job Type: Full time

Job Location: NYC, Hybrid

Salary Range: $100,000- $110,000 OTE

Summary of Job’s Purpose: Kargo Commerce has a tremendously exciting opportunity to join our team as the Customer Success Training Manager. You will lead the re-imagination of internal learning experiences, specifically, our Customer Success teams. You will help scale and uplevel employee development, so they can be the best strategic advisors to our customers.

This role is ideal for someone who can envision, design, implement, and foster a culture of continuous learning across our organization. You will work to optimize, improve, and, in, most cases completely reimagine our current processes and programs so that we can not only meet, but exceed our goals.

Key Responsibilities:
You’ll be responsible for facilitating, training and creating materials that helps both our new and tenured CS employees provide best-in-class experience for our customers.

Develop entry-level customer success professionals to become professionally certified paid social media marketing campaign managers and client advocates

Upskill and expand the knowledge of tenured CS managers on new strategies, product and product features

Create and maintain the external user platform training program for our clients in close collaboration with the Product, Product Marketing and Onboarding departments.

Re-Design, update and build our University program to bring new non-social experienced people into the organization

Create and maintain scaleable, innovative training content around key domains such as our Platform, digital advertising, paid social and digital marketing

Facilitate and train our teams in a classroom setting (remote-first settings) to ensure the team is equipped with sufficient skills to act as strategic advisors

Establish program objectives, success metrics and milestones. Be expected to measure the training program quality and capture feedback, to ensure continuous improvement, and adjust the material and training to deliver maximum results

Support the identification and design of learning solutions to support our growth

Maintain the back-end learning management system of learning administration to include certification, knowledge assessment, external learning inquires and internal training programs

Utilize, maintain and administer our LMS course authoring tool to create Handbooks for course content, lesson delivery, and certification testing

Develop customized learning paths for team members that incorporate specialized and curated learning content

Track and monitor training effectiveness through reporting and analytics

Qualifications:
3+ years of managing campaigns in either Meta, TikTok, Pinterest or Snapchat Ad Manager or similar platforms preferred

1+ years of Training, Learning & Development or other directly relevant experience

Video editing skills a plus

Passion for empowering others, and demonstrating impact to the organization

Ability to design, develop and deliver fully executed programs and resources

Demonstrate advanced learning and teaching strategies for high impact

Exceptional communication skills and ability to work across all internal teams

Extremely comfortable presenting and teaching live either in person or remote classroom environments

Results-oriented; able to accomplish both project and team goals

A team player capable of high performance and flexibility in a fast-paced,high-growth environment

Experience as a practitioner or trainer in Digital Advertising, Paid Social or Digital Marketing

The Perks:
Competitive salary based on experience

Flexible PTO + 10 sick days a year

Tuition reimbursement up to $1,000 a year

Monthly wellness benefit

Medical, dental, and vision benefits

401K plan with full company match

Fun, flexible, people-centric culture

The Recognition:
Kargo and Kargo leadership are regularly recognized for the company’s growth and achievements, including:

B&T’s Best Media Platform (2021)

Digiday Awards’ Media Award for Best Digital Product Innovation (2021)

Martech Breakthrough Awards’ Content Management Innovation (2021) (2017)

Three MMA Smarties (2018)

Adweek Innovative Mobile Ad Player (2017)

Best Places to Work (2017)

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