Kanopii Inc Hiring for Customer Service Representative at Calgary, AB Full Time

Kanopii is a Canadian-owned online marketplace that empowers a community of people (hosts, guests, vendors, clients) by providing a platform where idle resources can be ‘traded’ for income. Kanopii provides a robust catalogue of rentals for business and leisure travelers irrespective of their lifestyle and budget. The Kanopii platform goes beyond cultivating a sharing economy for resource exchange to facilitating connections and collaborations within the Kanopii community.

Customer Service Representative Job Description:

Kanopii Inc. (kanopiistay.com) is looking for a dynamic customer service representative to join our company. In this role, you will be required to attend to all customer queries, comments, and requests via phone or email. You’ll also be helping clients set up their products and walking them through its features.

To ensure success in this role, you should be able to display exceptional customer service skills and the ability to support customers with technical difficulties in a timely manner. Ultimately, a top-notch candidate should be a solution-driven individual who can explain complex product information in a helpful way.

The candidate will be responsible for:

• Responding to customer queries, complaints, and requests via phone, email, or chat.
• Assisting customers with product setup and resolving any technical issues they might experience.
• Informing customers about specialized product functionalities and features.
• Following up with customers to ensure that reported technical difficulties have been resolved.
• Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
• Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
• Analyzing customer feedback and advising management on areas of improvement.
• Maintaining client accounts and updating billing information as needed.

To qualify for this role, you must possess:

• A bachelor’s degree in information technology, or a similar field.
• A minimum of two years’ experience working as a client support specialist, or a similar role.
• Working knowledge of remote service tools and help desk software, such as ISL Online, SysAid, and freshservice.
• Excellent knowledge of customer relationship management best practices.
• Exceptional written and verbal communication skills.
• Solid analytical and problem-solving skills.
• Strong multitasking and organizational skills.
• Ability to work under pressure.

Location:

• Calgary

If this Customer service representative position seems like an exciting opportunity for you, please submit your resume and cover letter. Looking forward in reviewing your information!