Kaliba – Tech & Sales Talent Hiring for Level Support Engineer at Melbourne, Victoria, Australia Full Time

Join a leading Australian IT services company with a strong industry presence. Established over 15 years ago, they offer comprehensive IT solutions and have experienced remarkable success since their inception. As they expand their operations, they are seeking an adaptable Level 1 Support Engineer to join their team in Melbourne. This role s to the Service Desk Manager and requires immediate availability.

Note: Australian Citizenship or Permanent Residency is required to be eligible for this role.

Responsibilities & Duties:

• Administering and maintaining a range of systems and networks across a large client portfolio.
• Ongoing coaching/mentoring of Level 1 & 2 engineers within the Service Desk team; acting as a 2IC to the manager.
• Supporting L1 & L2 engineers for escalated IT issues within the Service Desk in a timely and professional manner.
• Assisting with the onboarding of new clients and adoption of new technologies.

Skills & Requirements:

• Minimum of 2 years of experience in a similar role.
• Strong background in MS Azure, with experience working in an MSP highly advantageous.
• Proficient in supporting MS and O365 services (Exchange Online, SharePoint online, OneDrive, MS Teams)
• Experienced with Windows Server administration, virtualisation technologies and networking tools.
• Excellent communication skills, with a focus on providing outstanding client service.
• A team player who is reliable.
• Must have a full driver’s license and own car to attend client sites.
• Must have Australian Citizenship/Permanent Residency (mandatory).

Salary Package:

Up to $65K + Super + Benefits

This is an excellent opportunity to join a company that values internal culture and fosters strong relationships among its team members.

If you are interested in this role, please apply now!

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