JPMorgan Chase Bank, N.A. Hiring for HR Controls Manager Vice President at Bournemouth Full Time

Control Management serves as an independent function within Human Resources to advise, counsel and assess risk mitigation strategies, in addition to effective evaluation of processes, risks and controls. The Product Portfolio aligned Control Manager reports to one of the Product Portfolio Control Leads and is responsible for building strong partnerships with HR leaders; as well as for delivering risk and control processes and programs efficiently and effectively to mitigate risk. The Human Resources function at JPMorgan Chase is shifting to a product-driven way of working. We are making this change so that we are fully organized around our customers to deliver personalized experiences throughout an employee or manager journey. This shift is a change in the way we organize and prioritize the work that needs to get done to ensure a higher quality output for our customers. Our intention is to build products that our customers love and that work for our businesses. The HR Product Organization sits within Corporate HR and plays an important role in driving our transformation. The organization will lead our efforts to identify outcomes, goals and measures of success across all of our products applying agile principles, continuous discovery and a common set of data architecture and delivery tools.

Reporting to the Product Portfolio Control Lead, this single contributor Control Manager role is responsible globally for the control framework of one or more sub products within the HR Product Portfolio. The Product Portfolios include Total Rewards, New Joiner, Career & Talent and Employee Digital & Service.

Primary duties:
Operate as part of a Product Portfolio aligned control team working on personal and shared objectives and assisting with on-going coaching, development and guidance to other team members towards achieving goals where required.

Engage in Control Management objectives and remain fully educated on all Control Management processes and programs, and related service level agreements (SLA’s) and deadlines to effectively support their HR stakeholders.

Work in partnership with key stakeholders, and in alignment with the goals and objectives of HR Control Management and the HR Products.

Assist in and where required lead the agenda, materials and meeting facilitation of the Regional Control Forum. Drive consistency while representing the local risk and control landscape. Escalate items from these forums to the monthly Business Control Committee (BCC), led by the Chief HR Control Officer.

Lead the identification, escalation, monitoring and measuring of operational risk in accordance with firmwide operational risk programs, processes and all reporting requirements. Provide independent risk and control advisory support and risk challenge, inclusive of targeted reviews, root cause analysis, and developing sustainable and strategic risk mitigation solutions.

Responsibility for one or more local countries including meeting with country heads on a regular basis to understand emerging risks.

Work closely with other control functions (Firm Control Management, HR Regulatory, Operational Risk, Compliance, Legal, Data Privacy, Resiliency, Internal Audit) to manage the HR Risk Profile.

Partner with Internal Audit and HR Regulatory Affairs as it relates to internal and external inspection outcomes to ensure the relevant risks identified links with HR and any plans to mitigate these risks are properly documented and agreed.

Support ongoing risk and control education and awareness efforts across the region.

Additional process and program portfolio may include: Control Operational Risk Evaluation (CORE), Office of Legal Obligations (OLO), Inter Affiliate Services (IAS), Designated Signing Authority (DSAO), Personal Account Dealings (PAD) restrictions, and other smaller control programs.

Preferred Knowledge and Skills in the following areas

Flexible communication style with ability to engage at a senior level, including strong influencing, negotiation, persuasion and collaboration skills

Ability to assess risk from multiple perspectives (Legal/Regulatory/Operational/Client & Reputational) and then have meaningful business conversations, grounded in materiality and practical application

Ability to interrogate a process and control in order to identify risk reduction opportunities. And then collaborate with owners to solve through innovative technical rather than human solutions (where possible)

Tenacity to challenge the way we do things, especially in the face of opposition or rejection of viewpoint

Very strong project and time management skills with the ability to meet strict deadlines in a fast-paced environment

Digitalization Mindset: Identifying and recommending opportunities for process improvement and simplification through automation

Technology Skills: Microsoft – Word/Excel/PowerPoint/Office; Instant Messaging – Skype/Symphony; Analytics – Tableau; SharePoint

Preferred Qualifications

College/University Degree, advance degree beneficial but not essential

Risk & Control and/or HR Experience

Relevant Risk and Control experience preferred but not essential and/or

Relevant HR Experience preferred but not essential

Relevant supervisory/management experience beneficial but not essential

Ability to travel locally from time to time (

Ability to work outside of normal work hours for some global team/client calls

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.