Jones Lang LaSalle Incorporated Hiring for Global Engineering Lead at Auburn Hills, MI, United States Full Time

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We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.

Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Director of Hard Services Engineering Operations

The Director is responsible for providing leadership and expertise in programmatic management of all aspects of hard services engineering operations, including client service, employee management and development, financials, operations, and oversight.

They will interpret, communicate, and establish hard services operations / engineering services and strategies for supporting the account.

Additionally, they will ensure that the JLL account team delivers licensed / qualified, trained engineering operations and maintenance support in areas such as electrical, mechanical, HVAC, RCM, PdM, MRO CMMS, Automation, and fire life safety.

The Director will also maintain up-to-date engineering documentation and addendums in compliance with client and regulatory requirements.

Furthermore, they will ensure the integration of all services and their delivery within agreed service levels. Their role includes quality control oversight of processes and field execution, as well as promoting and fostering relationships while serving as the key liaison for hard services operations / engineering services with the client.

The Director will own the client operations / engineering relationships for the portfolio, implementation of services, and financial success in accordance with the client’s policies, procedures, and standards.

Lastly, they will ensure that all resources, including human and financial, are managed within JLL’s policies and procedures.

Responsibilities :

• Manage all client hard services operations / engineering services activities, ensuring total contract compliance, meeting performance specifications, and achieving cost savings and customer service goals.
• Implement hard services sub-function programs consistently across the portfolio for different facility types.
• Achieve fixed, variable, and incentive compensation tied to programmatic SLAs and KPIs.
• Review regional metrics and compare them against account-wide metrics to ensure effective portfolio management.
• Measure, monitor, and cost savings and value-add contributions of the team, focusing on initiatives such as RCM, PdM, energy savings, and MRO.
• Provide input and support for strategic planning initiatives and identify portfolio and cost-saving opportunities.
• Participate in the account leadership planning team to develop portfolio strategies.
• Oversee timely and accurate implementation of strategic plans.
• Represent the account at the portfolio level and develop regional client relationships.
• Assist clients in understanding corporate initiatives and communicate approved service levels within the portfolio.
• Collaborate with COE and Operation leadership to address RCA and CAPAs related to hard service equipment failures.
• Ensure accuracy and timely updates to all systems support tools.
• Support process owners and platform leaders in implementing training, education, and expectations for adherence to processes and procedures.
• Manage expenses by optimizing PM frequencies while maintaining uptime and minimizing risks.
• Communicate effectively with team and customer contacts across regions during critical emergencies.
• Ensure completion of annual audits and appropriate documentation records.
• Provide tactical operational engineering support in electrical, mechanical, HVAC, process, automation, fire life safety, and other related disciplines.
• Ensure compliance with applicable laws, company policies, and safety guidelines.
• Inspect assigned systems for documentation and operating parameters.
• Establish performance matrices for assigned systems and equipment.
• Assist in preparing maintenance schedules and coordinate with external power companies.
• Identify critical parts and manage working stock inventory.
• Develop and implement solutions to technical problems.
• Review and oversee high voltage switching procedures.

Qualifications :

• 10+ years of operational experience in a service environment with team leadership responsibilities.
• Strong leadership skills in managing people and customers.
• Excellent oral and written communication, negotiation, and analytical skills.
• Strong strategic thinking and planning abilities.
• Strong judgment, problem-solving, and crisis management skills.
• Excellent interpersonal and relationship building skills.
• Proficiency in critical systems such as emergency generators, power supply systems, building management systems, and life safety systems.
• Technical proficiency in CMMS, Microsoft Office, and other relevant software.
• Extensive knowledge of electrical, mechanical, and plumbing systems in commercial facilities.
• Degree in Electrical or Mechanical Engineering or equivalent combination of technical experience and training.
• Knowledge of manufacturing practices and experience in a matrix management organization is desirable.
• Proven track record of providing excellent internal and external customer service.
• Global, national, and / or regional experience.

Estimated compensation for this position is :

200,000.00 – 250,000.00 USD

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed.

An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location :

Remote -Auburn Hills, MI, Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include :

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE : JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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