Joined Alloys Hiring for Customer Service Associate at Phoenix, AZ Full Time

Customer Service Associate

Position Summary: The position is responsible for assisting in the daily activities of the Aerospace Customer Service function, including quoting, order entry, expediting, customer service, filing, and scanning customer orders. In addition to helping process customer orders, this position will be involved in numerous projects for a number of different departments.

Essential Duties and Responsibilities

• Answer phones, direct calls to the appropriate individuals
• Download customer Purchase Orders (PO) from customer portals
• Accurately review POs, enter orders in ERP syste
• If PO does not meet company requirements, take appropriate action to resolve discrepancies.
• PO acknowledgement in customer on-line portals
• Use of standard office equipment; copier, scanner, printer, etc.
• Communicate production recommits to customers via phone, email and on-line portals
• Timely response to customer requests
• Provide support to other departments as requested by manager

Stability and Reputation

We have experienced significant growth over the last few years and have retained over 90% of our customers for 10 years or more. We are “Dedicated to Customer Satisfaction through Continuous Improvement, Integrity, and Teamwork.”

Compensation and Benefits

We offer competitive compensation and a great benefits package that includes: medical, dental, vision, life, short and long term disability and 401(k). Additionally, we offer 7 paid holidays and paid vacation.

Joined Alloys is an equal opportunity employer.