Johnson & Johnson Hiring for Senior Customer Logistics Coordinator at Somerset, NJ Full Time

JOM Pharmaceutical Services, Inc., a division of Janssen Pharmaceutical Companies of Johnson & Johnson, is recruiting for a Senior Customer Logistics Coordinator in Somerset, NJ.

At the Janssen Pharmaceutical Companies of Johnson & Johnson, we are working to create a world without disease. Transforming lives by finding new and better ways to prevent, intercept, treat and cure disease inspires us. We bring together the best minds and pursue the most promising science. We are Janssen. We collaborate with the world for the health of everyone in it. Learn more at www.janssen.com and follow us @JanssenGlobal. JOM Pharmaceutical Services, Inc. is part of the Janssen Pharmaceutical Companies.

JOM provides distribution services for all Janssen Brands of products and is responsible for US and international distribution of finished goods products including clinical trial distribution and order processing supporting research & development initiatives.

Johnson & Johnson Deliver Group is part of Johnson & Johnson’s global Supply Chain organization supporting operations across all the Johnson & Johnson Family of Companies. Deliver strives to deliver an exceptional customer experience through leading critical customer-facing functions such as customer service, distribution, and transportation. In addition, Deliver oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. It supports all three sectors of Johnson & Johnson: Medical Devices (including Vision), Pharmaceutical, and Consumer Products. Located in every region of the world where Johnson & Johnson operates, Deliver is a critical component of our supply chain, working collaboratively to ensure that quality, safety, and the experience of our customers are our top priority.

The Senior Customer Logistics Coordinator will be part of JOM’s Clinical Supply Unit (CSU) team. The Senior Customer Logistics Coordinator is responsible for Janssen’s clinical and sample order management process. Manage all activities required for setting up and launching clinical trials from the JOM distribution center. The ability to provide keen attention to detail and exhibit a strong sense of urgency is essential. Experience collaborating in a cross-functional and/or global team environment is required. Experience managing relationships with external customers and/or business partners is required. Demonstrated leadership, collaboration, personal accountability, customer focus, ability to work in a team environment, and verbal and written communication skills are required.

Duties and Responsibilities:

• Provide outstanding customer service and accelerated growth by building strong and collaborative relationships with external customers and internal business partners.
• Order processing and coordinating the shipment and delivery of products with the distribution center and transportation to meet customer requirements and optimize cost and service.
• Ensures resolution of customer discrepancies relating to data integrity, shipping issues, and any operational issues.
• Accurately and timely collect information from customer inquiries.
• Manage and balance key business relationships with passion & understanding of customer expectations and internal policies/requirements.
• Serves as subject matter expert (SME) within functional area. Ability to work independently on routine and non-routine tasks.
• Must possess high-level leadership, multi-tasking, and organizational skills and be able to provide coverage for the department during normal operational customer service hours.
• Collaborate with internal US and EU distribution centers to improve efficiencies and issue resolution by identifying, supporting, and lead process improvements.
• Writes, reviews, and modifies SOPs and other documents as vital and provides training, as needed.
• Support deviations and CAPAs related to order management.
• Adhere to regulations by local, state, and federal including FDA and DEA., and assist in internal/external audits and ensures JOM CSU is audit ready.

Qualifications

• A High School diploma or general education degree (GED) is required. A bachelor’s degree is preferred.
• A minimum of four (4) years of relevant work experience (including co-ops and internships) is required.
• The ability to handle complexity and work in a cross-functional environment is required.
• Verbal and written communication skills are required.
• SAP/ERP knowledge and experience and Microsoft Office programs are required.
• Warehouse Management System (WMS) or MARC knowledge and experience is preferred.
• Pharmaceutical industry experience and Logistics experience in Clinical Trial Management and Sample Order Management, Operations, Manufacturing, Distribution, Information Technology, or other Supply Chain related field are preferred.
• A customer mindset, strong collaboration, interpersonal communication, problem-solving skills, and the ability to influence without authority are highly preferred.
• Process improvement / Lean / Six Sigma experience, training, or certification is preferred.
• Requires ability to work off-hours and weekends when necessary.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.careers.jnj.com .