Johnson Controls is Looking For CMC-Junior Operator (WD) at Toronto, ON Full Time

Build your best future with the Johnson Controls team

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer:
Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits package including 401K, pension, medical, dental, and vision care

On-the-job/cross-training opportunities

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Advantages of this working with us:
Competitive Starting Pay

Global Advancement Opportunities

Comprehensive Benefits

Medical/Dental/Vision insurance

Defined Contribution Pension Plan

Life Insurance

Short-Term and Long-Term Disability

Competitive Retirement Saving Plans

Employee Assistance Program

How you will do it:
Monitor system for alarm signals and respond to alarms using the information provided in instruction screens

Monitor alarm and remote access systems, telephones, CCTV camera systems

Place vital outgoing calls to verify an alarm, dispatch the appropriate authorities, and advise responsible parties

Accurately detail all alarm handling procedures within the alarm screens

Must be able to enforce standard operating procedures and special instructions

Receive and process incoming calls from customers regarding security systems/irregular activity/alarms

Respond to incoming emergency calls for elevators, crisis lines, and incident management lines

Document incident s according to customer and department requirements

Interact with external and internal customers and other agents

Contribute to the development and growth of a service culture

Strive to improve something in your area of responsibility every day

Support and participate in continuous improvement processes

What we look for:Required:
Must be ready to work either days, evenings, or nights. Permanent shifts are offered in order of seniority. Most rotations require working one weekend out of two.

High School Diploma or GED required.

Call center experience preferred. Security experience is also preferred.

Intermediate computer knowledge, able to type a minimum of 25 words per minute.

Preferred:
Professional communication skills, both written and verbal.

Microsoft Windows knowledge.

Able to multi-task in a fast-paced work environment.

Comfortable handling potential emergency situations.

Strong organizational skills, ability to multi-task, and detail orientation.

4-to-6-week training provided by the company during a day schedule

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates, and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers