Johnson Controls Hiring for Customer Service Agent (FT) at Toronto, ON Full Time

What you will do:
The position exists to monitor and respond to all incoming alarm signal activities and telephone calls for select customers, dispatching proper authorities and contacting responsible parties according to standard operating procedures. The Customer Monitoring Center operates 24 hours a day, 365 days a year. This position works 8 or 10 hour shifts and is unionized. Employees must be available to work overnights, early mornings, evenings, weekends and holidays.

How you will do it:
Monitor system for alarm signals and respond to alarms using the information provided in instruction screens

Monitor alarm and remote access systems, telephones, CCTV camera systems

Place necessary outgoing calls to verify an alarm, dispatch the appropriate authorities and notify responsible parties

Properly document all alarm handling procedures within the alarm screens

Must be able to adhere to standard operating procedures and special instructions

Receive and process incoming calls from customers regarding security systems/irregular activity/alarms

Respond to incoming emergency calls for elevators, crisis lines and incident management lines

Document incident reports according to customer and department requirements

Interact with external and internal customers and other agents

Contribute to the development and growth of a service culture

Strive to improve something in area of responsibility every day

Support and participate in continuous improvement processes

What we look for:
High School Diploma or GED required.

Flexibility with the schedule.

At least one year of customer service experience; in a call center environment is preferred.

Intermediate computer knowledge, able to type a minimum of 25 words per minute.

Law enforcement, emergency dispatching, or criminal justice background is preferred.

Ability to work on-site in our Toronto location.

Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers