Johns Hopkins University Hiring for Office Assistant at Baltimore, MD, United States Full Time

Office Assistant

The Pathology Department is seeking an Office Assistant who will be responsible for answering the telephone and various functions related to and including accessioning second opinion, processing incoming and returning materials received for consult cases.

Correctly identifies, obtains and enters patient demographics, clinical impression, and insurance billing information. Interaction involves consult coordinators, pathologists, pathology assistants / residents, laboratory technicians, medical transcriptionists, administrative assistants, medical records / surgical pathology archivists, couriers, clinicians and patients.

Works cooperatively and successfully in a team environment. Carries out responsibilities in a timely fashion, provides a high level of customer service and performing tasks accurately.

Knows and understands policies, work rules and procedures. This position is part of the JHU / SOM Clinical Operations (CO) / Required Attendance.

Specific Duties & Responsibilities

• Answer telephone, receive and direct calls and / or take accurate messages.
• Provide information regarding how to send materials for consultation.
• Provide superior customer service and follow-up on requests, questions or concerns while adhering to policies, work rules.
• Accountable for standards of service excellence; including but not limited to patient or interpersonal relations, teamwork, communication, continuous performance improvement, and self-management and accountability.
• Assist with daily operations of the consult service as needed. Monitor and file tissue blocks and slides that are ready for shipment.
• Transport slides / materials within Reed Hall and to Weinberg and locations throughout the campus throughout the day.
• File / group slides for shipment. Enter data in EPIC, access shipping system and package slides for return to institution.
• Utilize established procedures to recognize discrepancies in patient medical records and corrective action to Quality Assurance Coordinator.
• Perform miscellaneous related duties as attached.

Physical Requirements

While performing the duties of this job, the employee may remain in a stationary position, sitting or standing, up to 70% of the time.

Required to traverse throughout the work area or to retrieve / deliver equipment, supplies, or specimens from other locations on campus throughout the day (see below regarding transport duties).

Individual will crouch or bend frequently during the day to retrieve or work with materials and during package processing.

The employee is required to operate computer keyboard and mouse 75% of the day and must have dexterity for handling small glass slides and other specimens.

Constantly repositions self to perform duties at work stations, gathering specimens. Other repetitive hand motions may be required for completing administrative tasks.

• Prolonged vision requirements including viewing computer screen, paper s / documents and charts. Visual acuity is required to distinguish fine gradation of color.
• Position requires frequent use of the telephone, while multi-tasking to retrieve or review information from the computer in order to assist callers quickly and confidentially.

Must be able to communicate confidential information in a clear, concise, and professional manner to a diverse audience.

While this position works primarily in an office environment, there is activity in Laboratory environments – Exposure to toxins and infectious agents exist, but potential for personal injury or harm is minimized if established safety and health precautions are followed.

Working in laboratory where there may be discomforts due to odors, noise, temperature fluctuations, and working around lab equipment.

Transports materials usually less than 40 pounds from one area to another; this includes when assigned walking multiple times per day to other locations on campus (up to 1 hour of walking at a time).

When needed staff use a cart to transport items, which would require pushing or pulling. While walking surface is often inside on tiled floors, it also includes walking outside between buildings on uneven pavement on occasion.

May be required to lift and / or move up to 50 pounds with proper training, or precautions / lifting aides (example : file boxes, specimen deliveries).

In some areas work space is confined.

• Staff may be required to complete annual competency review, and must insure compliance with Hospital Policy, Laboratory Policy & Procedure, Health, Safety & Environment regulations, and all applicable privacy & confidentiality laws / practices.
• Many department laboratories operate 24 / 7 with schedules on day, evening, or night shift. Rotating schedules which may include weekend work and holiday assignment.

Overtime mandatory when authorized / needed to meet business and patient needs).

Minimum Qualifications

• High School Diploma or graduation equivalent.
• Six months related experience in a medical office environment or equivalent administrative experience that involved customer service / telephone customer service.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Successful completion of a Medical Terminology Training course.
• Experience with Pathology Data Systems or similar patient database.

Classified Title : Office Assistant

Job Posting Title (Working Title) : Office Assistant

Role / Level / Range : ATO 37.5 / 02 / OC

Starting Hourly Pay Rate Range : Min $15.50 – Max $25.00 HRLY ($20.80 / hour targeted; Commensurate with experience)

Employee group : Full Time

Schedule : Pathology

Exempt Status : Non-Exempt

Location : School of Medicine – East Baltimore Campus

Department name : 10003063-SOM Pat Surgical Pathology

Personnel area : School of Medicine

Total Rewards

The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education / training and skill level.

Johns Hopkins offers a total rewards package that supports our employees’ health, life, career and retirement. More information can be found here : https : / / hr.

jhu.edu / benefits-worklife /

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines :

JHU Equivalency Formula : 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.

Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education / experience required for the respective job.

Applicants who do not meet the posted requirements but are completing their final academic semester / quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice.

A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

Learn more :

https : / / www.eeoc.gov / sites / default / files / migrated files / employers / poster screen reader optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.

edu . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida.

Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons.

Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https : / / www.

hopkinsmedicine.org / coronavirus / covid-19-vaccine / and all other JHU applicants should visit https : / / covidinfo.jhu.

edu / health-safety / covid-vaccination-information / .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination.

This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing.

Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers.

Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note : Job Postings are updated daily and remain online until filled.

To apply, visit https : / / jobs.jhu.edu / job / Baltimore-Office-Assistant-MD-21205 / 1078178400 /

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