John Nugent & Sons Hiring for Customer Service Representative at Sterling, VA Full Time

John Nugent & Sons, a family owned and operated HVAC, plumbing, and electric company is looking for an outgoing individual to join our team as a Lead Customer Service Representative. Candidate must be reliable, self-motivated, professional and a team player.

The ideal candidates will have 5 years of Dispatch/Customer Service experience in similar service industry.

You will be responsible for or assist with the following: Call Intake/AR/Scheduling/Dispatch/ Wage will be aggressive and commensurate with experience.

DUTIES:

• Professionally answering incoming service calls
• Resolving customer issues in a prompt and courteous manner.
• Maintain customer satisfaction
• Adjust Technicians schedules as needed
• Dispatch service technicians according to the schedule

EXPERIENCE:

• 3-5 years customer service phone experience
• Geographical knowledge of service area or map reading skill
• Great Phone Etiquette
• Proficiency in Microsoft Word, Excel, PowerPoint & Outlook
• Excellent interpersonal skills with the ability to interact with all types of customers
• Outstanding communication and customer satisfaction skills
• Good Computer/Typing/Data Entry Skills

Familiarity with SAWIN
SCHEDULE REQUIREMENTS:

• This position is full-time, approximately 40 hrs/week that may include some evenings and Saturdays.
• Periodic overtime may be required.
• Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job.

BENEFITS:Great pay, Paid Holidays, Vacation & Health and Dental Insurance, 401K with Profit sharing

Job Type: Full-time

Pay: $18.00 – $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person