Jobot Hiring for Customer Service Representative at Seattle, WA Full Time

Job details

Flexible packaging/plastics company looking for Customer Service Representative – commission available! (Tukwila, WA)

This Jobot Job is hosted by Marcus Curiel

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Salary $65,000 – $70,000 per year

A Bit About Us

We are a private equity owned flexible packaging company servicing the western United States and Canada. We specialize in Polyethylene film extrusion and bag converting. We are a customized solution provider serving many end use markets including the very important seafood and produce markets. We are growing and looking for a Customer Service Rep to join our team. The position will be responsible for delivering a quality customer experience and following up on action items to support the sales team.

• Strong company culture.
• Competitive compensation package – base + bonus.
• Comprehensive employer-paid benefits package.
• Professional development and growth opportunities.

Job Details

Responsibilities

• Managing and processing customer orders from initiation to delivery.
• Providing exceptional customer service via phone and email, ensuring all inquiries are handled promptly and professionally.
• Resolving customer complaints and queries efficiently and effectively.
• Collaborating with the production team to ensure product availability and timely delivery.
• Maintaining a thorough understanding of our product range, including plastics and other materials.
• Developing strong relationships with customers to understand their needs and ensure their satisfaction.
• Providing feedback to the team and management on customer needs, problems, interests, and potential for new products.
• Keeping records of customer interactions, transactions, comments, and complaints.

Qualifications

• A minimum of 2 years of experience in a customer service role within a manufacturing environment.
• Proven experience in packaging and handling plastics.
• Exceptional communication skills, both written and verbal, with a professional phone manner.
• Proficiency in using email and other digital communication tools.
• A customer-focused approach with a genuine desire to provide excellent service.

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