jmax resources llc Hiring for Customer/Field Service Engineer at Roseville, CA Full Time

We are looking for an Application/Customer Support Engineer for a semiconductor company located in Roseville, CA. The candidate is responsible for technical product inquires and application, installation and specific customer support. This position partners with the Sales Manager and works directly with the customer to help identify solutions, provides direct technical support in pre and post-product sale, installation and training, and timely issues resolution.

This person will need to travel extensively to various locations, effectively communicate and collaborate with customers, sales and internal teams for the design and development of our products and services.

Responsibilities:

• Collaborating with sales team, engineers, and product managers for obtaining accurate information of application usage, system operations, and product management
• Coordinating with the sales and product teams, in designing products with ease of use and service, and formulating the product specification as per the customer’s needs.
• Lead installation and training visits for new product installations at customer sites
• Troubleshooting and resolving issues regarding product installed base, and conducting regular follow up on customer’s
• activities and manage field escalation to provide quick solutions and driving effective, timely communication with customers.
• Manage field escalation to provide quick solutions and timely communication internally and with customers.
• Preparing products prior to installation
• Coordinate installation and service-related travel arrangements
• Provide pre-installation assistance to customers for test lab/floor setup and utilities
• Maintenance of technical manuals and other documentation
• Evaluating the customer’s requirements regarding systems application and administering the technical, technological, and functional aspects of customer driven proposals.
• Assist the product teams in performing the desired product field tests and product installation and debug procedures
• Preparing technical elements of product and service proposals, formulating the intricacies involved in defining their technical solution guideline.
• Direct interface with customers and company sales personal on training and technical issues with company products and services
• Excellent interpersonal and technical communication skills
• Ability to seamlessly interface with all product design team engineering disciplines, including but not limited to software, mechanical, electronics, packaging, etc.

Qualifications

• 2+ year Technical college degree (Mechatronics, Electronics) ideally a Mechanical/Electrical Engineering degree or experience in service/semiconductor test floor/lab experience in lieu of a degree.
• Must have experience in ATE Test Handler and/or Wafer test equipment
• Must be mechanically inclined, proficient with hand tools, knowledgeable with electronics and experienced with ATE tester equipment (testers, handlers, probers, etc.).
• Must be able to travel domestically and internationally with short notices up to 70% of the time.
• Must have a valid Driver’s License, Passport, car
• Must be able to obtain clearance to enter various customer’s facilities
• Must have a credit card for maintaining reimbursable travel expenses.
• Familiar with MS office programs, SolidWorks and CAD programs.
• Able to conduct equipment training and equipment demonstrations.
• Able to provide detailed service s in a timely manner.
• Must be organized and have excellent verbal and written communications/skills.
• Must be a self-starter / learner and able to work and complete tasks without or minimal supervision.

Job Type: Full-time

Pay: $85,000.00 – $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Application Question(s):

• What technical degree do you have?
• How many years of experience in ATE Test Handler and/or Wafer test equipment?
• How many years of experience as a field support technician or engineer?
• Are you mechanically inclined, proficient with hand tools, knowledgeable with electronics and experienced with ATE tester equipment?

Education:

• Associate (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person