Jinfiniti Precision Health Hiring for Customer Service & Shipping Representative at Augusta, GA Full Time

Description: Customer Service Extraordinaire for Impact Driven Company:

*Just blindly submitting a resume without answering the questions at the bottom, means an automatic denial. Read through the description if this intrigues you and give me a few thoughtful answers. Thank you for your time.

Here’s the deal, an innovative, research driven company in the field of human longevity, cellular health, and advanced health testing is looking for an all-star in customer service. Someone who likes to make other people smile and wants to be proud of the dent they’re making in the world.

We need someone smart, warm, passionate and with a great attitude who wants to be a part of extending the healthy years of life. We want people to know that we like them and that we are for them.

First priority is communicating with our customers with warmth, kindness, and consistency. You will help improve and setup more effective channels of communication with our customers.

Second priority is handling shipping of our products in a timely and accurate fashion. You will also help improve our shipping processes, streamlining many aspects of our brand experience.

We help people improve their cellular health with some of the most advanced and research backed health tests in addition to patent pending supplements that have been proven to raise your cellular health.

The outcomes our customers and clients may experience include but are not limited to:

Increased cellular energy

• Pain & Inflammation may decrease
• Mental clarity increases
• Physical and mental stamina return to optimal levels
• Metabolic function improves
• Better sleep

Our founders have been featured in hundreds of scientific journals and articles around the world. Here’s an example article: https://liveforever.club/blog/jinfiniti-nmn-supplements-personal-case-study. And a recent podcast: https://stephenmccain.com/optimizing-nad/.

Over 2000 doctors, clinics, athletes, and more trust our products and our audience grows every month. Speaking of, we will want your help in nurturing our relationships with our wholesale clients too (think monthly messages, checking in, etc).

Character traits (These are Musts):

• Get it Done Attitude
• Detail Oriented
• High Integrity
• Self-Disciplined
• Caring Demeanor
• Committed & Determined
• Consistently Positive Attitude & Solution Oriented
• Excellent Team Player
• Continual Learner
• Humility

Must not:

• Be satisfied with “good enough.”
• Baggage Carrier: Carry personal baggage and issues into work that prevent you from showing up with your gameface on. Yes occasionally stuff happens, but it cannot be frequent.
• Time puncher. This is more than a job/business to us. We want to change the world and make it a better place. We are making a difference in the world and you will be the magnifier of that voice. If you don’t care enough, your creative potential will be diminished and we will receive far from the best from you.
• No Bullshit-I don’t want to hear the story of why things didn’t or can’t get done. Let’s find a way to make it happen.

Roles: Yes, you will have some traditional executive assistant type roles such as but not limited to:

• Building out our customer service procedures and policies.
• Systemizing shipping.
• Creating a warm brand experience.
• Handling returns and customer issues.
• Creating special customer policies for our VIPs.
• Developing out our wholesale relationships and helping with follow up on our wholesale accounts.

Other Needs/Wants:

• Social media savvy is a definite plus.
• I want someone who wants to grow with us.
• Help us think through and create a great client experience (inserts, communication, adding value and more).

Your pay and hours:

• Hourly pay rate of $16-$22 based on experience, work ethic, and hunger.
• One week of paid vacation after 6 months.
• Your hours will start at 30 hour p/week and go from there. Meaning we can be flexible for more or slightly less too.

Interviews could happen as early Friday August 4th, 2023.

Questions (Please respond with answers otherwise automatic no-go)

1. What intrigues you about this opportunity?

2. What caught you off guard about the description or are your concerns?

3. Tell me about a time when you’ve really crushed it in a project or job.

4. What’s your Myers Briggs profile? Strengths Finder? DISC? (*If you don’t know these, that’s ok as we’ll take care of that later).

5. Describe some companies or products you really love and why.

*You can check out our website, https://www.jinfiniti.com/ for more info on us. Also, two must reads are Delivering Happiness and the Apple Experience.

Job Types: Full-time, Part-time

Pay: $15.50 – $20.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Augusta, GA 30901: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person