JELD-WEN Hiring for Application Support Analyst Job at Helensvale Full Time

About our Organisation

JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Within the Australasia region, JELD-WEN has over 70+ facilities and showrooms, and employs over 5,000 staff.

JELD-WEN is the name behind iconic Australian brands – A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors.

Our vision is to inspire our customers through leading brands, great service, innovative new products and solutions leveraging the full JELD-WEN portfolio, while significantly enhancing our ease of doing business built on operational excellence.

About our Opportunity

An exciting opportunity has become available for anyone who thrives on challenges, has a passion for IT and willingness to learn to support and administer a range of leading-edge business systems within a reputable GLOBAL organisation. Our Applications team is looking for a support analyst to continue supporting the APAC region by providing high level of IT support to all business users. You will investigate, troubleshoot and resolving problems with applications whilst also identifying and proposing better ways of working with our applications.

About You

We’re looking to leverage your highly developed interpersonal skills, our organisation is diverse, so you’ll need to be a clear communicator and great at building relationships to interact effectively with users, IT Team and vendors. You’ll need to be someone who is excited by researching, learning and finding solutions to problems, has a passion for IT with exceptional customer service skills. You’ll also need to harness your excellent organisational and time management skills to manage conflicting priorities and tasks as well as a good understanding of IT environments.

You need to be someone who demonstrates a keenness to learn and willingness to soak up as much knowledge as possible with a committed attitude, we are prepared to invest in you!

You’ll also require:

• exposure to ERP systems or a willingness to jump in and learn
• SQL skills are highly regarded
• excellent User and Support document writing
• ability to work effectively independently as well as part of a team

What’s On Offer

• flexible working arrangements offering 2 days WFH a week
• ongoing training and career development – follow in previous team members career steps into Business Analyst, Project Analyst role or move into Software Development or Infrastructure
• generous discounts on our extensive range of JELD-WEN products
• ability to schedule leave every year at Christmas

Your Next Steps

If you are ready for your next challenge in a supportive and fast pace environment, apply now!

JELD-WEN builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia, and undertake a pre-employment medical including drug and alcohol screening, and have a valid police check.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

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