JDV Electric Hiring for Customer Service Rep – Electric Dispatcher at Wilmington, DE Full Time

Are you ready to power up your career? JDV Electric in Lansdowne, PA is seeking a full-time Customer Service Rep – Electric Dispatcher to join our dynamic team. Get charged up about this opportunity as we offer competitive hourly wages of $18-$25 per hour along with exciting perks like paid time off, medical and life insurance, a simple IRA, paid training, opportunities for growth and advancement, and more! Join us and be a part of a company that values your skills and offers room for growth!

ABOUT THE COMPANY

JDV Electric was founded out of the need for safe, quality, family-oriented electrical services both in the industry and community. We have come a long way in the past decade. From our humble beginnings in 2005, we’ve grown to serve Philadelphia as well as its surrounding communities even into New Jersey and Delaware. In that time, while the business has grown, the mission has never strayed from the original principle. JDV Electric has and will always be the reliable family electrician business that puts homeowners first regardless of the team’s size.

Our dedicated employees are essential to what we do and the respect and care we show them is passed on to our customers. We believe in a win-win-win philosophy where our employees, customers, and the company are winners. If you want to advance your career with an employer who truly values what you bring to their company, then this may be the position for you! Not only do our employees enjoy competitive pay and great benefits, but also a rewarding work environment.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REP – ELECTRIC DISPATCHER

This is a full-time position with a typical schedule of 40 hours per week, Monday to Friday, from 8:30 AM to 5:00 PM.

Picture this: You’re at the heart of our operations, the superhero of the electrical world. Armed with exceptional customer service skills and a quick wit, you answer incoming calls from our valued customers. You dispatch our skilled electricians, ensuring they arrive at customer’s homes promptly. With your coordination skills, you keep the schedule running like a well-oiled machine, rescheduling calls and making outbound connections when needed. Your superpower lies in resolving customer concerns, always striving to go above and beyond. Every day, you make sure our customers receive the exceptional service they deserve!

REQUIREMENTS

• MUST have a Valid Driver’s license and a clean driving record
• MUST be willing to work after hours and occasional weekends
• MUST be able to engage in telephone conversations 8-10 hours a day
• MUST have great telephone etiquette and working knowledge of email systems
• MUST have strong knowledge of Microsoft Word, Excel, and Powerpoint
• MUST have excellent customer service skills
• MUST have excellent typing skills

Experience using ServiceTitan CRM software would be a plus! Our ideal Customer Service Rep – Electric Dispatcher will have the ability to learn through observation and hands-on experience, as well as the capacity to follow routine verbal and written instructions. Effective communication skills are essential for interacting with coworkers, management, and customers. Being open to learning new concepts and swiftly applying them is crucial. Our candidate will also demonstrate self-motivation, reliability, and strong interpersonal communication skills, both professionally and technically. The ability to work independently and collaboratively as part of a team is important. Critical thinking skills are highly valued, as well as proficiency in written English. Additionally, our candidate will possess the aptitude to develop tools that enhance departmental efficiency.

If you’re ready to power up your career, it’s time to take action! Apply now through our quick and mobile-friendly 3-minute initial application process. We value your time, and our application is designed to be short and easy. Get ready to charge into a rewarding career with JDV Electric!