JDOTCOMM INC Hiring for Remote Outsource Call Center Representative at United States Full Time

• Answering inbound phone calls from customers to place orders for products from a variety of sources (catalog, website, advertisements)
• Answering customer questions or triaging calls to the appropriate department
• Applying learned sales techniques to complete sales orders, including upselling products or services
• Accurately capturing customer data for leads or appointments
• Navigating multiple systems to complete job duties
• Adapting to a changing environment as we add new accounts, new processes, or new systems
• Participating in various trainings for skill development and to handle additional accounts
• Understanding and adhering to company policies and procedures including performance, professionalism, and compliance standards

• Be 16 years or older
• Adequately complete pre-employment assessments
  • Qualified applicants will receive a follow up email and must complete the system diagnostics and skills assessment to be considered for employment
• Possess basic computer literacy (website navigation and multiple program use required)
• Previous sales or customer service experience is preferred but not necessary

Scheduling Information:

• Part Time Applicants: must be available to work 16-24 hours a week
• Full Time Applicants: must be available to work 30-40+ hours a week
• Employees with limited availability may be eligible for flex shifts
  • Flex shift employees must work a minimum of 10 hours per week (including one weekend shift)

Remote System/Work Environment Requirements:

• 
  Must provide all your own equipment (computer, monitor, mouse, keyboard, headset, webcam) and are responsible for the maintenance and updates of all equipment
• Must have a quiet, private workspace free from noise and outside distractions (including pets, children, family members, etc)
• Must have a computer and internet that meet our minimum requirements and pass our system diagnostics (see attachment for more details if needed):

Pay and Benefits Information:

• $13.00 per hour starting wage
• $13.25 per hour after 90 days of employment
• Commission and incentives based on performance
• 100% work from home
• Temporary to permanent employment (90 days temp)
• Sick pay (up to 40 hours per year)
• Benefits available to full time, permanent employees after 90 days (medical, dental, vision, etc)
• Voluntary benefits available to all permanent employees after 90 days