JD Smith and Sons Hiring for Customer Service Representative (CSR) at Concord, ON Full Time

JD Smith is looking for a full-time Customer Service Representative (CSR) in Vaughan. The CSR manages a portfolio of customer accounts – responding to inquiries, communicating with customers and drivers and processing orders and receipts.

Note: Applicants must complete the assessment (which will be sent after you apply) to be considered for this opportunity.

Customer Service experience in a Warehouse or Transportation setting is a definite asset.

SPECIFIC DUTIES & RESPONSIBILITIES:

· Generate all related paperwork and necessary information required for customer orders

· Enter customer orders to Accellos WMS (warehouse management system)

· Run stock reports, as required, to check for product availability

· Co-ordinate any last-minute shipping requests with the traffic departments, expediting as necessary

· Confirm customer orders in the WMS

· Enter and investigate all customer returns

· Enter, process, and confirm receipts in the WMS

· Make any inventory adjustments necessary

· Set up new items/product in the JD Smith system

· Run Unshipped Order reports as required

QUALIFICATIONS

· Previous customer service experience in a warehouse/transportation setting

· Strong keyboarding skills and a working knowledge of Outlook, Word, and Excel

· Flexibility to work overtime if requested by our customer

· Highly dependable with superior attendance record

· Great customer service and relationship building skills

· Sense of urgency and good problem-solving skills

· Strong communication skills

We have company paid benefits, a pension plan, and overtime. If you are looking to join a company that values your work ethic and appreciates your drive, we would love to hear from you!

Please note that the successful candidate will be subject to reference checks and employment verification prior to receiving an offer of employment.

NO PHONE CALLS. Apply with your resume via Indeed.ca.

NO AGENCIES.

Job Types: Full-time, Permanent

Salary: $20.00 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Concord, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have customer service experience in a Warehouse or Transportation setting?

Experience:

• Customer service: 1 year (preferred)

Work Location: One location