Ivy Rehab Physical Therapy Hiring for Patient Coordinator (Front Office) at Forest City, NC Full Time

Ivy Rehab Physical Therapy – Outpatient Clinic

Forest City, NC

In this role you’ll gain satisfaction in providing top-notch customer service and enhance your administrative skills in a supportive environment. This is a great opportunity to gain (or grow) your leadership skills!

Who is Ivy Rehab?

Ivy Rehab operates over 550+ orthopedic, pediatric, and ABA outpatient clinics nationally! We are an entrepreneurial organization that invests in their team and promotes authenticity, inclusion, growth, community, and a passion for providing excellent care to every single patient who walks into our clinics. At Ivy you are a teammate, not an employee.

Why Choose Ivy Rehab Physical Therapy?

• Training and Mentorship: We offer a robust training and mentorship to ensure you are set up for success in your new role.
• Professional Development: We offer many different developmental opportunities such as our Front Office Excellence (FOX) program, free MedBridge courses, leadership development courses, accelerated growth opportunities in and out of the clinic, and mentorship/leadership opportunities.
• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes that make a real difference in their lives.
• Incentives Galore: Enjoy a competitive compensation package including a generous bonus structure.
• Great Benefits: We offer a full benefits package including medical, dental, vision, disability, FSA, HSA, 401k with company match, parental leave, employee discounts, commuter benefits, travel assistance, referral bonus plan, up to 3 weeks of PTO and 6 paid holidays annually.
• Empowering Values: We live by our values – One Ivy, Love what you do, Do the right thing, I belong, GSD (Get stuff done), Grow, and Serve others.
• Large Nationwide Network: With Ivy Rehab being a nationwide organization, it allows you to not only have a network of other Front Office Professionals to collaborate with, but you will have more opportunities for growth and even relocation opportunities!

About the Opportunity:

Our Patient Coordinators are the backbone of our clinics. They are working collaboratively with their teammates to ensure the clinic is running efficiently. Our PCs have a direct impact on our patient’s overall experience and are providing world class customer service. The day-to-day functions include scheduling new and current patient appointments, answering incoming phone calls, greeting and checking in patients, verifying insurance coverage, obtaining necessary authorization, collecting co-pays / other balances, and helping the clinic maintain exceptional performance. Our PCs will also oversee the Patient Representative at the clinic (if applicable).

What You Will Need:

• At least 2 years of administrative experience in a healthcare setting preferred.
• Proficient with Microsoft Office applications such as Excel, PowerPoint, Word, and Outlook.
• Desire to lead and mentor others.
• Great time management and ability to multi-task in a fast-paced environment.
• Self-motivated with a drive to exceed patient expectations.
• Adaptability and positive attitude with fluctuating workloads.
• Self-motivated with the eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on various factors including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

ivyrehab.com