Ivaco Rolling Mills Hiring for Inside Sales and Customer Service Representative at Ottawa, ON Full Time

Ivaco Rolling Mills, a major steel manufacturer in the Eastern Ontario region (L’Orignal, ON), is seeking an Inside Sales Representative to join the Sales department.

Primary Functions: Order entry and maintaining primary liaison with customers (trade, affiliate and offshore) and internal representatives. Maintains positive working relationships with affiliate processed rod producers.

Location: L’Orignal, ON

Requirements:

• College Diploma in Business administration or equivalent experience.
• 3 to 5 years’ experience in related field.
• Knowledge of industry and processes.
• Advanced knowledge in Excel and other Microsoft Office applications.
• Strong interpersonal skills, communication, and organizational skills. Bilingual (oral and written).

Generic functions:

• Ensures compliance to company regulations and policies.
• Must be aware of the department’s Quality Standards.
• Adhere to the department’s ISO procedures.
• Observes all safety rules.

Specific responsibilities:

• Receives all wire rod orders, trade and affiliate sales, has credit checked, analyses, reviews, and obtains production approval, schedules for production, follows up on processing and dispatch of orders.
• Receives modifications to existing orders, makes necessary changes and advises personnel as necessary.
• Ensures customer complaint information is forwarded to Field Development Metallurgist.
• Ensures QA releases in the shipping priority report are prioritized.
• Forwards trial order information to the Technical Representative and advises customer when material is shipped.
• Responsible for verifying calculating the volume incentives (tons) for applicable customers and once approved by Territory Manager, forwarded to the Accounting department.
• Communicates with QA and Shipping departments to expedite the shipments of delinquent/straggler coils.
• Responsible for the forecasts of tons to be shipped, by customer, for the shipping department.
• Assists in researching for potential customers for off spec material or slow-moving material.
• Ensures processed rod orders for trade are received, credit is checked, analyzed, reviewed, approved, acknowledged, prepared work order, schedules for production and expedited.
• Answers customer requests for information.
• Ensures payment terms on customers written purchase order, accounts receivable price discrepancies are verified.
• Responsible for various reports, ie: Daily, weekly, monthly and yearly.
• Assists in replacing the ISRs during vacation time or absences.
• Coordinate customer visits to IRM.
• Ensures new customer or modified specifications are updated.
• Maintains customers’ business records.
• Performs other required duties as assigned.

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Job Types: Full-time, Permanent

Salary: $52,000.00-$58,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• DCS / DEC (required)

Experience:

• customer service: 3 years (required)