ITW Hiring for Service Logistics Coordinator at IL, us Full Time

Job Description

The Service Logistics Coordinator is critical in providing the high levels of service our customers expect and in maximizing the efficiency of service resources.

Proactively schedule PM service calls to fulfil service contracts.

Responsibilities :

• Assist in the Scheduling of service visits for US and Canada Field Service Engineers per established Company guidelines and procedures.
• Assist in the reassignment of service work as needed, making recommendations based on current workloads & priorities.
• As the focal point for breakdown situations, you will be required to monitor for trends and escalate where required to ensure customer satisfaction is maintained.
• Communicate reoccurring field issues as well as provide ideas and recommendations to Service Manager regularly.
• Provide daily updates on service visits, types of service being performed and locations
• Enter, manage, and complete all service work orders within our D365 Service Environment, ensuring all actions are identified and then followed up in a timely manner.
• Professionally assist in the management of customer concerns and attempt to resolve, involving supervisor when necessary
• A role model of Loma’s behaviors (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative).
• In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Qualifications

• Minimum Associates Degree in Business Administration, Communication or related field of study. Will consider military experience in lieu of education.
• Minimum 3 years of strong customer service experience, along with field service scheduling responsibilities. Experience in or familiarity with Field Service operations is a must.
• Ability to read, write and verbally communicate (clearly) in English (French or Spanish a plus)
• Proficient in MS Office; experience with Microsoft D365 a plus.
• Can do attitude, courteous, friendly and positive.
• Ability to manage a dynamic service schedule in a fast paced environment
• Ability to work independently, with little supervision and manage difficult and high pressure customer situations.
• Accurate excellent attention to detail
• Experience in dealing with and effectively solving customer issues.
• Knowledge of the geography of the country in order to dispatch nationally.
• Team player – ability to recognize how individual actions affect the team as a whole.
• Must possess the ability to prioritize work and work well when under pressure.

Benefits :

Along with opportunities for career growth and development, Loma Systems provides a comprehensive benefits package, in conjunction with ITW, which supports our employees’ educational endeavors, wellness and financial security.

Here are some of the features our comprehensive package has to offer :

• Medical, dental and vision benefits
• 401(k) retirement savings program
• Paid vacation, sick days and holidays
• Wellness and fitness program
• Life insurance up to 8x the salary
• Advancement opportunities
• Educational assistance
• Employee assistance program
• Employee discounts with the ITW key suppliers : cars, computers, appliances and more

Additional Information

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please call the Loma Human Resources Dept.

at (630) 240-9571 to request assistance. No other requests will be acknowledged.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.