Iteris, Inc Hiring for Express Lanes Operations Operator at San Francisco Bay Area, CA Full Time

The Express Lanes Operator will support the Express Lanes operation in the monitoring and management of Express Lanes tolling in the Bay Area.

What you will be doing:

• Respond to, communicate, and document roadway incidents occurring within MTC’s Express Lanes Roadway Network
• Coordinate with operations partners / stakeholders on incident response, including opening or closing the express lane to traffic.
• Identify, communicate, and document Toll Collection System (TCS) roadway hardware and application issues and failures
• Monitor toll rates, roadway and traffic conditions, and MTC’s Dynamic Pricing Algorithm using online and system-based tools such as CCTV, proprietary tools and s, Computer Aided Dispatch, and 511.
• Monitor for, investigate, and issues related to the TCS trip building, image processing, and toll rate assignment.
• Perform manual toll rate overrides based on current traffic conditions and per SOPs.
• Coordinate with MTC and the Toll System Integrator (TSI) to resolve equipment and system issues
• Coordinate with MTC, the TSI, and consultants to respond to inquiries from other agencies or the public.
• Prepare s (e.g., end of shift, daily, weekly, monthly).
• Perform system functions testing and evidence package review following TCS build deployments and other modifications to the system
• Support emergency operations, including after-hours support of High Profile incidents.
• Maintain skills proficiency in Express Lanes operations.
• Maintain skills proficiency in MTC 511 operations adequately to support augmentation needs.
• Participate in training needed for existing and new systems as they come online.

What you need to be successful in this role:

• High School Graduate or General Education Degree (GED): Required
• Minimum six (6) months experience in client service/relations environment.

Other Requirements:

• Excellent verbal communication skills over phone and in person
• Minimum six (6) months experience in client service/relations environment.
• Ability to work in a fast-paced work environment
• Ability to take direction and follow detailed procedures
• Excellent attention to detail
• Punctual and reliable schedule adherence

Job Type: Full-time

Pay: $36.49 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote