Itcorp Group Hiring for Call Center Representative at Smiths Falls, ON Full Time

A call center representative handles large amounts of customer calls but not in the old school setting you’re thinking. You’ll use tools like zoom, phone, email and other forms of communication to engage with customers, answering their inquiries and address their concerns. You will act as a liaison between the organization and customers by effectively addressing their complaints and inquiries.

Duties:

• Timely manage appointments

• Securely keep all call records in the organization’s database.

• Identify and resolve client complaints.

• Keenly follow organizations’ customer service scripts for uniformity.

• Provide useful, timely reports.

• Maintain excellent customer relations.

Skills:

• Strong phone and verbal communication skills.

• Excellent listening skills to grasp what customers say.

• Ability to set priorities as well as multitask.

• Strong interpersonal skills to deal with various personality types.

• Adaptability and flexibility.

• In-depth knowledge of the company’s practices and services.

• Excellent time management and organizational skills.

Benefits:

• We offer learning and development opportunities

• We provide competitive compensation to attract and retain employees

• Healthy work-life balance for employees because of flexible working hours

We highly uphold diversity in terms of gender equality, ethnicity, and disability in the workplace. By providing a diverse environment, our employees gain skills and knowledge in the industry. We support employees and improve talent and the addition of skills by offering fully sponsored training.

Job Types: Full-time, Contract

Salary: $36,442.00-$64,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Life insurance
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)