IT Service Desk Officer Job at Perth AU Full Time

Perenti is an ASX200 diversified global mining services group with businesses in surface mining, underground mining and mining support services. The Group was founded in Kalgoorlie in 1987 and is today one of the world’s largest companies providing surface and underground mining at scale. Headquartered in Australia, Perenti has operations and offices in 13 countries across four continents, employs around 8,000 mining professionals and is creating enduring value and certainty for clients on some of the world’s largest mining projects.

Perenti Group now seeks to engage a suitably experienced Level 1 – Service Desk Officer to join the team based in the Perth CBD. Reporting to the Service Desk Team Lead the successful candidate will provide support to the company driving effective, efficient, and value-add systems support to all IT Service Desk related business activities.

Key Duties & Responsibilities:

Provide technical support, troubleshooting and management of systems and devices ensuring a high level of customer satisfaction always.

Resolving incoming incidents via phone calls, email requests, and walk-ups.

Log all incidents in our ticketing system and determine severity/priority level and escalate if necessary, adhering to the Service Delivery SLA’s.

Completing Service Requests such as hardware imaging, hardware deliveries & user administration tasks which will include On-Boarding, updating & account terminations.

Providing Level 1 support to Business System applications.

Assist in maintaining asset inventory & asset tracking.

Requirements:

Strong, proven experience supporting a level 1 service desk IT environment.

Great knowledge of the Windows, Office 365 Applications including Admin Centre and Active Directory/AAD.

Excellent customer service skills.

Excellent communication skills (written, oral and interpersonal);

Sound analytical and problem-solving skills.

Good time management and multi-tasking skills.

Ability to take ownership of escalated issues and coordinate with appropriate resources to resolve them in a timely manner.

Ability to document, track, monitor, follow up and prioritize customer support requests to ensure a timely resolution and transfer information to our solution knowledge base.

Awareness of ITIL methodology.

Highly Desired but not essential:

ITIL Foundation-level experience

Pronto experience

What we offer:

As a Company, we promote a collaborative culture at Perenti. Our Employee Benefits program acknowledges our employees with extensive offers from corporate partners including novated leasing, health insurance discounts and travel/accommodation benefits as well as our unique Ausdrill Way employee crisis fund.

We strive to create an inclusive environment for all employees. Women, Aboriginal and Torres Strait Islanders are encouraged to apply for all vacant positions