IT SENIOR ENDPOINT ENGINEER Job at Saint Louis, MO US Full Time

• Maintain the operating system(s) for the desktop environment.
• Work to maintain configuration management of base image and test updates as available.
• Work with deployment team to deploy updates and changes to the base image.
• Mentor junior members of the team.
• Design and implement solutions for the desktop and mobile platforms.
• Test all new hardware for compatibility and security within the environment. Testing will include coordination with other IT teams and end-users.
• High level troubleshooting of common applications and their interactions with the underlying operating systems
• Coordinate with vendors for issue escalation as needed.
• Analyze and remediate issues with operating system update deployment. Test remediation solutions and handoff to deployment team.
• Continually look for automation opportunities.
• Create documentation for new procedures and manual steps to complete tasks, for soft handoffs and cross-training of support personnel and implementation teams.
• Ability and means to travel; Occasional night and weekend work required as well as overnight travel (up to 10%).

QUALIFICATIONS

• Expert knowledge of processors, memory, and other computer components and accessories.
• Knowledge of principles for providing strong customer and personal service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Ability to multi-task to address multiple and often conflicting priorities in a fast-paced environment.
• Ability to demonstrate proactive approach to problem resolution, strong troubleshooting, and problem solving skills.
• Understanding of compliance functions within a financial organization will be a plus.
• Knowledge of industry standard IT best practices, including disaster recovery and high availability concepts a plus.
• Uses logic and reasoning to identify complex problems; review related information and develop options and implement solutions.

EDUCATION AND/OR EXPERIENCE

• High School diploma or equivalent required; Bachelor’s degree or equivalent preferred
• At least 8 years IT or related discipline experience with PC/Mac and/or Mobile support and maintenance experience

ABOUT STIFEL

Established in 1890, Stifel is one of the nation’s leading full-service wealth management and investment banking firms. Stifel serves clients from more than 400 offices across the United States and ranks as the nation’s seventh largest full-service investment firm in terms of number of financial advisors. We are also a leading provider of investment banking services to the middle market, a top-ten municipal bond underwriter, and home to one of the industry’s largest research franchises. In addition our Stifel Bank subsidiary provides a comprehensive range of banking services.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel is an Equal Opportunity Employer.