IT Infrastructure Administrator III Full Time

About The Position

Requirements

• Bachelor’s degree from an accredited college or university in a related field and four years of relevant experience; or Master’s degree from an accredited college or university in a related field and two years of relevant experience.
• Knowledge of principles, practices, and procedures of Information Technology; systems analysis; application, and peripheral equipment; principles and practices of system testing, analysis, data management and integrity; hardware and software configuration; operational characteristics of various computer systems; system administration for related discipline; disaster recovery practices; and current office technology and equipment.
• Knowledge of principles, practices, and procedures of server hardware, operating systems, storage area networks, and centralized backup systems; principles, practices and procedures of system management software, email, anti-virus, and anti-spam software; and methods and techniques to develop, test, and implement server systems.
• Knowledge of principles, practices, and procedures for client side Information Technology components including personal computers, peripherals, mobile devices, networking, security, software; systems analysis; application, and peripheral equipment; principles and practices of system testing, analysis, data management and integrity; hardware and software configuration; operational characteristics of client computer systems; system administration for related discipline; and system recovery techniques for hardware, software, and data.
• Ability to serve as project lead on large systems for design, analysis, test, and implementation.
• Ability to respond to system problems and administration.
• Ability to analyze requests and provide customer assistance for solutions.
• Ability to maintain confidentiality for proprietary and personal information.
• Ability to use independent judgment and exercise discretion.
• Ability to problem solve, prioritize and multi-task.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.
• Ability to work independently and in a team environment.
• Ability to operate current office equipment including computers and supporting applications.
• Ability to monitor and optimize server systems.
• Ability to install, configure, and support server software, upgrades, and patches.
• Ability to develop server backup and recovery procedures.
• Ability to effectively interact with end-users and other technical service providers to resolve technical issues.
• Ability to develop new information technology concepts and procedures.

Nice To Haves

• Work at this level often leads to recognition as a subject matter expert in the specialized area.

Responsibilities

• Provides high-level troubleshooting, monitoring, analysis, and documentation of systems and applications for tuning, consistent configuration, vulnerabilities, and optimization.
• Assists with upgrades and patches to systems.
• Executes disaster recovery plan for area of responsibility.
• Assists in the design of systems related to the related discipline.
• May participate on a project team.
• Conducts systems performance tuning.
• Analyzes system logs and resolve issues.
• Configures software agents and performs backups and restores.
• Develops, maintains, and tests backup and restore procedures.
• Assists with development of procedures and performs installation and configurations for system upgrades, including new hardware and software.
• Installs operating system updates, patches, and configuration changes.
• Assists with researching, evaluating, planning and designing integration of new technologies.
• Performs and may lead troubleshooting and managing of hardware and software systems.
• Develops and updates documents related to the area of responsibility including network specifications, diagrams, charts, and equipment configurations.
• Assists with the development and deployment of long range strategic plans in support of Metropolitan’s business plans within the area of responsibility.
• Assists in the development, implementation, maintenance, and upgrade of client systems configurations.
• Assists in development, implementation, maintenance, and upgrade of client systems management infrastructure.
• Develops troubleshooting procedures.
• Researches and recommends solutions for systematic problems.
• Provides support or escalates unresolved technical issues.
• May coordinate with other Information Technology systems administrators.
• Participates in the maintenance of information technology enterprise architecture for assigned area of responsibility.
• Keeps abreast on pertinent information technology industry events, developments, trends and products.
• Performs disaster recovery functions.